Is Amazon a good company to work for as a Quality Service Associate?

Quality Service Associate professionals working at Amazon have rated their employer with 3.6 out of 5 stars in 359 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Quality Service Associate Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Quality Service Associate interview questions at Amazon .

Does Amazon pay Quality Service Associate employees well?

Quality Service Associate professionals rate their compensation and benefits at Amazon with 3.4 out of 5 stars based on 359 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Quality Service Associate salaries at Amazon.

How happy are Quality Service Associate professionals working at Amazon?

62% of Quality Service Associate employees at Amazon would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Quality Service Associate professionals have also rated Amazon with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Amazon?

Warehouse Associate (11123) , Warehouse Worker (6916) , Associate (6212) , Software Engineer (6182) , Area Manager (5707) , Software Development Engineer (SDE) (3521) , Fulfillment Associate (3412) , Software Development Engineer (3185) , Customer Service Representative (3048) , Program Manager (2484) , Operations Manager (2300) , Customer Service Associate (2220) , Sortation Associate (1869) , Manager (1455) , Process Assistant (1422)

What are the pros of working at Amazon according to real employee reviews?

"Pay is good but not worth the asks made from IT and how they are treated" ((in 19450 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 13174 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7753 reviews)); "It's a very huge company all around the world and it keep satisfying their employees with good salary and accommodation" ((in 5799 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4849 reviews))

What are the cons of working at Amazon according to real employee reviews?

"You do work bloody hard and very long hours so there is no work life balance" ((in 10085 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7062 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 6682 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5221 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2427 reviews))

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Amazon

Amazon Quality Service Associate reviews

3.6

62% would recommend to a friend

(359 total reviews)

Andrew Jassy

67% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.6

Work/Life balance

3.4

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Associate Quality Service employees have rated Amazon with 3.6 out of 5 stars, based on 359 company reviews on Glassdoor. This indicates that most Associate Quality Service professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Associate Quality Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

359 reviews

4.0

Dec 26, 2025

Good work life balance

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Work life balance excellent Not feeling as such burden No one can pressurized you

Cons

Some political are there, do your work stay away from politics.

3.0

Dec 6, 2025

Excellent culture

Qa analyst

Recommend

CEO approval

Business Outlook

Pros

Good environment with good team members.

Cons

Washroom should be properly cleaned

5.0

Nov 17, 2025

Go to company for freshers

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Work life balance and good working culture

Cons

You can do extra work but you wont be rewarded for it unless they opt the OT for you time. Extra work recognition will be not considered as the company has only 8 hours work policy. more then that can be either OT or unnoticed hard work

Viewing 16 - 18 of 359 Reviews

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Amazon Quality Service Associate reviews

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