Item: Amazon
Rating: 5
Author: Former employee - Customer Support Representative

Question 1

Is Amazon a good company to work for as a Customer Support Representative?

Accepted Answer

Customer Support Representative professionals working at Amazon have rated their employer with 3.6 out of 5 stars in 64 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Customer Support Representative Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Customer Support Representative interview questions at Amazon.

Question 2

Does Amazon pay Customer Support Representative employees well?

Accepted Answer

Customer Support Representative professionals rate their compensation and benefits at Amazon with 3.8 out of 5 stars based on 64 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Support Representative salaries at Amazon.

Question 3

How happy are Customer Support Representative professionals working at Amazon?

Accepted Answer

69% of Customer Support Representative employees at Amazon would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. Customer Support Representative professionals have also rated Amazon with a 2.5 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.5 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at Amazon?

Accepted Answer

Warehouse Associate (11124), Warehouse Worker (6916), Associate (6213), Software Engineer (6182), Area Manager (5707), Software Development Engineer (SDE) (3521), Fulfillment Associate (3412), Software Development Engineer (3185), Customer Service Representative (3048), Program Manager (2484), Operations Manager (2300), Customer Service Associate (2220), Sortation Associate (1868), Manager (1455), Process Assistant (1422)

Question 5

What are the pros of working at Amazon according to real employee reviews?

Accepted Answer

"Pay is good but not worth the asks made from IT and how they are treated" ((in 19450 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 13174 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7753 reviews)); "It's a very huge company all around the world and it keep satisfying their employees with good salary and accommodation" ((in 5799 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4849 reviews))

Question 6

What are the cons of working at Amazon according to real employee reviews?

Accepted Answer

"You do work bloody hard and very long hours so there is no work life balance" ((in 10085 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7062 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 6682 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5221 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2427 reviews))

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