Amazon Flex reviews

3.4

60% would recommend to a friend

(4,571 total reviews)
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Jeff Bezos

46% approve of CEO

43% positive business outlook

Amazon Flex has an employee rating of 3.4 out of 5 stars, based on 4,571 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon Flex employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Mar 21, 2017

Warning... Rant

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, IF you think "fishing" for blocks 12 hours a day is flexible.

Cons

"Fishing" for blocks 12 hours a day is NOT flexible. If I have to work harder at getting work than doing the work, then this gig is not for a sane person. Maybe I am crazy. But spending several hours constantly swiping the android screen is soul killing for me. So yes, I swiped for two hours yesterday morning and got a block for 11:30 am. Loaded the block and got it delivered almost on time with no returns. I did have an encounter with Cujo on my last stop. Rang the bell hoping someone was home since there was no good place to put the medium sized box. A young lady comes to the door and as I handed her the package, here comes a great white wolf looking thing racing out of the interior. He meant business and luckily the girl got hold of him just in time. Hmmmnnn... But back to the swiping... Is this really the best way for Amazon to create a stable and proficient group of drivers? I personally have other things in my life. This swiping thing sort of takes over my whole day, at least until I get a result. Then of course I have to plan around the actual delivery. Seriously, I have other things to do which I cannot attend to if I am going to be "fishing" all the time. I am learning to develop a website using the latest tools and that takes concentration. I could easily hear a notification and answer it, but constantly stopping to swipe.... not so much. Plus I have grand kids... and on.. and on. I am the prototypical type of person that I would think Amazon would really like to have on board. I am a retired engineer, very stable and dependable, very diligent about what ever I am accepting as a task. I have done 3 blocks with the idea that i would deliver every one of those packages no matter what. Out of about 100 pkgs, I had to return 2. One for a bad address and the other a private gated driveway that neither myself nor support could get a code for. So one would think that Amazon would think "let's keep this driver around". But does Amazon think, in their most fevered imagination, that I am going to sit around all day every day swiping the screen? SWIPE... SWIPE... SWIPE... Please somebody tell me "What are they thinking"? I have a reserved block for today and that may be my last unless I just happen to swipe and just happen to catch a block. This is not likely so much as I can understand. And I will lose interest soon. So, does Amazon care? This model is working for them.. I guess. I just question the quality of the work force they are getting. Who is willing to sit around swipe.. swipe.. swiping all day??? Who? Thanks for listening, and any enlightenment will be appreciated.

1.0
Mar 18, 2017

AVOID AVOID AVOID

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I guess it's suppose to be flexible work? But the sheer lack of time blocks means you don't have much of a choice.

Cons

Delivery blocks are offered to all drivers in the area at the same time, they get snapped up before you can even check out the job, so if you're even lucky enough to get a block you don't have time to even check which time it's starts. The email support is an absolute and utter joke. It's almost like you're talking to a group of 5 year olds, several times I have been in conversation with someone through email and they will tell me to "reply to confirm" and then someone else will reply, oblivious to the past emails and you have to start all over again because they're too lazy to read the log. Often they will just end up ignoring you completley. I have moved house and I have been trying to change my location for 2 months now to no avail because I have to confirm several times via email and every time I do so someone new answers the email oblivious to what we are talking about. The first time I joined I waited for months for my background check which never got completed, again I tried to contact support explaining and they just told me I can't apply ever again because of a mistake on their end, so I ended up having to make a whole new amazon account. This is just some of the issues, I could write for days. My experience at Amazon flex has been absolutely awful and I do not recommend to anyone.

5.0
Mar 13, 2017

PrimeNow delivery

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Efficient way to earn extra money using your own vehicle.

Cons

I have none to give.

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Glassdoor has 7,298 Amazon Flex reviews submitted anonymously by Amazon Flex employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Flex is right for you.