Pros
The depot staff are consistently excellent. They are organised, polite and genuinely helpful, which makes the start and end of each block smooth. The flexibility of choosing delivery blocks can also be useful for people who need adaptable working hours.
Cons
The platform suffers from long-standing systemic problems. The appeal system allows drivers to respond, but the process is opaque and never provides evidence or meaningful dialogue. Routing and parking guidance are unreliable; the app continues to direct drivers into restricted or prohibited areas that have been flagged repeatedly for over a year without being corrected. Customer frustration is common, but most do not realise that drivers are required to follow the app’s instructions exactly. Issues such as incorrect location pins, outdated delivery notes, school deliveries at inappropriate times, and business addresses scheduled on weekends remain unaddressed. Block design can also be inefficient. A two-hour block may involve more than 50 miles of driving with very few parcels, making earnings unpredictable after fuel and time overruns. Despite frequent claims that feedback is used to improve customer experience, drivers are often penalised while the underlying platform issues remain unchanged.
