Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,785 total reviews)
avatar

Andrew Jassy

62% approve of CEO

63% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,785 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Sep 8, 2013

Great Company!

Recommend
CEO approval
Business Outlook

Pros

Great Benefits People are fun and easy to work with Ability to work from home Always have ability to develop and work your way up the ladder

Cons

Policy on only one self shift swap a month

4.0
Aug 30, 2013

New Account Manager

Recommend
CEO approval
Business Outlook

Pros

Flexibility, Contact with clients, Dynamic

Cons

Too repetitive, lack of negotiation skills

Viewing 3775 - 3777 of 3,785 Reviews

Glassdoor has 251,898 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.