Amazon Customer Service Representative (Work From Home) reviews

4.1

92% would recommend to a friend

(41 total reviews)
avatar

Andrew Jassy

100% approve of CEO

69% positive business outlook

Customer Service Representative (Work From Home) employees have rated Amazon with 4.1 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Service Representative (Work From Home) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (Work From Home) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

41 reviews
4.0
Jun 3, 2017
Recommend
CEO approval
Business Outlook

Pros

I loved the people I worked eith, it felt like a family. My manager was very involved and if I was having a hard time he'd help me find another solution.

Cons

You take call after call with no real break in between calls, sometimes when you have to transfer a customer over the receiving agent won't accept the transfer.

4.0
May 22, 2017
Recommend
CEO approval
Business Outlook

Pros

A lot of money saved by working from home. Chance to move upwards within Amazon. The opportunity to become a blue badge employee.

Cons

The strict attendance policy and Unpaid time policy needs to be relaxed a bit. I would offer better benefits to seasonal FT employees.

Viewing 37 - 39 of 41 Reviews

Glassdoor has 251,997 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.