Amazon reviews

3.5

60% would recommend to a friend

(209,782 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

210K reviews
2.0
Nov 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Easy to make friends when you're under fire all the time. Most peers want to support each other because everyone knows you get no help coming on board, and yet are expected to get up-to-speed quickly. You'll walk away feeling like you're always watching your back, but in a twisted way it helps you clean up your act and become a better employee and happier person, grateful for the next job that comes along after the Amazon experience. Looks good on a resume.

Cons

There's much about Amazon that can't be attributed to other tech organizations. Amazon succeeds at establishing a unique culture (emphasis on 'cult'). Recruiters get frustrated at not being able to get candidates to follow through with the interview process once their friends at Amazon find out they are interviewing. Phone screens are a big part of senior SDE's jobs because of the revolving door of employees. On-call rotation gets tighter because whenever someone is fired or leaves, the team needs to bring newbies up-to-speed. On-call duties mean no outside activities 24/7 for one to two weeks unless you plan to take your laptop every place you go. For this reason most people don't have a life outside Amazon. Required to be online, working on a problem within 15 minutes of being paged means you are tethered to your computer for about one-quarter of your life. New employees feel great about getting through the lengthy interview process but in a few short months realize what they've walked into. Lots of turnover in general, but especially in management. Many are just freshly-minted MBAs who have little management experience and want to prove themselves by being good yes-men or henchmen. Often they blow it with good employees simply because of their incompetence at handling people. Some managers are technical project managers with no people skills who also lack sufficient technical skills to be good tech managers. Because they lack technical skills on par with their staff they can't participate in secondary on-call rotation, making the teams even more miserable. The worst of the lot are managers with a little bit of technical knowledge who put on a good show. Managers rarely say thanks, except to give credit to engineers who are self-promoting, often taking credit for ideas their peers came up with. The more desperate someone is to hang on to their job, the more they badmouth co-workers to gullible managers. Easy to manipulate newbie managers by camping out in their offices and making yourself sound knowledgeable and important. Hard for managers to detect BS if they don't understand the work of the people they are managing. That leads to some really bad decisions that create outages and miserable on-call rotations. Meetings become shout fests. Hours of meetings are devoted to people talking about things they don't really understand, hashing through screens full of data, staring at graphs. Managers like to make you feel vulnerable and on your guard by picking on small things, like the style or length or content of your email. Makes you want to keep quiet and keep your ideas and opinions to yourself. The more vindictive managers will go into your interview transcripts (yes, they keep data on everything and record whatever you say during your interviews) in order to throw things back at you later. Why is this worse at Amazon? Because of the constant churn of management and staff. Average length of employment is 14 months. Stock isn't really worth anything because your starting salary is about 10% less than your current salary. The recruiters will tell you that you'll catch up to your salary goal within two years, but the reality is that you'll probably quit before then. They count on that. In fact, if you quit before your first anniversary you will have to repay them a prorated amount of your signing bonus and all of your moving fees. If they decide you are not a fit they will harass you until you leave so that you return the money and they don't have to pay unemployment compensation. Total reliance on 'data' means that you can't make an intelligent argument stick unless you can come up with numbers, but more often your opinions are dismissed because everyone thinks they and everyone else are 'too smart' anyway. Politics are rampant. Say the wrong thing to an ambitious senior manager and you'll find yourself a target for the next culling.

2.0
Nov 23, 2015

Mediocre at best.

Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are very competitive and stock grants can be worth a lot of money. You will gain some valuable experience and some of the people you will work with are awesome.

Cons

I worked at Amazon for over 2 years in a fulfillment center. I was assigned to a smaller business unit for the first 18 months and up until that point it was awesome, great people, decent work/life balance for an Amazon FC and the opportunity for growth and development. The final 9 months was pure hell. I was placed in another role reporting to a different manager. I received absolutely no support from this manager, no job training, the expectation was that from day 1 in the new role I was an expert. My role changed 3 times in the last 3 months and each time there was no training. The senior management favor their closest groups and it isn't uncommon for small group to be promoted over and over again leaving others behind. There was a high turnover in my building and it was obvious why. The expectation that you will work 16 hour days for 4 and 5 days a week just becomes too much. During peak you'll become a stranger to your family and your dog will think you're an intruder when you get home! Being yelled at and cussed at in front of your peers and subordinates is part of the daily norm. Expect no support from HR, there policy is to hand everything back to you with the expectation that you will do their job for them. You will feel completely unmotivated and just worn down.The sad part is that Jeff Bezos really believes that the managers are happy little worker bees. Amazon sells everything including itself to prospective management hires, and it does an excellent job. Even through the orientation the Kool-Aid is a free flowing fountain of awesomeness until you find yourself in an FC and facing reality.

2.0
Oct 28, 2015

Great company, if you like backstabbers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good starting pay and overall compensation package, and the work really isn't that difficult. I started as a tier 1, and by the good graces of having a great facilities boss, I got pulled out of production and put into a facilities track where I was able to progress to Level 4 hourly.

Cons

Level 4 hourly is where it stalled. Despite never getting written up in almost 6 years, and despite leading the facilities team in my boss's absence for weeks on end, I was told I didn't have leadership skills to take the next step. That same day, I got suspended, then terminated for a category 1 safety infraction, while doing a job that wasn't mine to do, because no one else was doing it and it needed to be done. That on 2 hours of sleep after getting lambasted by the site leader for something else that wasn't my responsibility, but the responsibility of operations, loss prevention, and the custodial crew. Arrogance and lack of respect are common traits of upper management at Amazon, and especially at LAS2.

Viewing 409 - 411 of 209,782 Reviews

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