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      Amazon

      Engaged Employer

      Amazon reviews

      3.5

      60% would recommend to a friend

      (209,784 total reviews)
      avatar

      Andrew Jassy

      50% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Amazon has an employee rating of 3.5 out of 5 stars, based on 209,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      210K reviews
      1.0
      Aug 23, 2015

      Money isn't everything.

      Senior vendor manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extremely intelligent group of employees.

      Cons

      Employees are treated like cogs in a machine. Managers exist, but leaders do not. Development is a term used only a couple of weeks prior to performance reviews. Development is not part of the company's DNA, nor is it a priority. For most companies, the talent is treated as if they are the most important resource to the company, but at Amazon we are treated as the Achilles heal that needs to be replaced by a system (hands off the wheel). Morale is exceptionally low, and people count down the days to fulfill their contract for their relocation package. It is a sink or swim environment, and the senior managers (I refuse to use the term leaders) encourage that type of environment to see which employees can survive. Amazon is a transactional company. It provides it's employees monetary compensation and it expects a certain service level. You will not read articles about Amazon's altruistic nature, you will not be encouraged to volunteer with the community, and even if you do have a 5 month old child you are expected to travel for the entire week without seeing them in order to meet with vendors. The prestige of working for an online power-house such as Amazon is not worth the loss of a personal life. Nights and weekends will be tarnished with the tinge of anxiety as emails, midnight deal flips, demand spikes, and pricing rules will forever require immediate attention. Jeff Bezos may state that recent articles do not reflect the company he is a part of.....and clearly he has not had to stay up to turn on a deal of the day offer at midnight and work thru the pricing issues for an extra two to three hours with the expectation of being back in office in a few hours. Denial of reality is an idiots game, and Jeff needs to open his eyes before it is too late.

      5.0
      Aug 22, 2015

      AWS - The Culture is Alive (Cloud Support Engineer)

      Cloud support engineer iv
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have heard from many people that the culture here at AWS is reminiscent of my former employer from 2010 (ie. 5 years ago). Work-Life balance is great. Expectations are reasonable. Pay is above industry average for experience and position. I don't feel overworked or stressed. This comes down to the way we set expectations with our customers. I used to get phone call after phone call (about 10 per day on higher volume days) at my last employer and there was a large emphasis on us answering the phones because there was no automation system (it was part of their support ideals that you don't get menus or automated responses). Here, we can tidy up the last project we were working on before taking on a new case, which lowers stress levels and lets us focus on the customer's case to the best of our ability so that we have less going on in our minds. Meetings are not excessive and are very pointed (the floor meeting is once per week for about 30 minutes and has a clear agenda with relevant information for the engineers). Team events/outings and general cohesiveness is abundant. Knowledge sharing is fantastic. I feel like I'm truly making a difference when I walk in the door. Oh yeah, flexible work environment: If I want to work from home, I can. If I want to work in the office, I can. If I want to fly home to visit family (or go to a reunion), I can do so and not take time off when I work remotely.

      Cons

      Internal Documentation is messy. It's being worked on, but it's hard to search and find relevant information. I feel sometimes that too much is kept secret, but there is no pretense with it as that is made clear to customers and they're fine with it. Though, sometimes it would be easier to explain why something broke for a customer if I could share additional details. Sometimes, communication between internal teams and support can suffer from interpretation issues and lag. Also, the mechanism by working in that manner is a chore since due to switchover.

      2.0
      Aug 18, 2015

      It's a job

      Fulfillment associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, decent hourly pay, guaranteed hours and set schedules. Very clean facility with big break rooms including tv's, computers, free condiments, free silverware, plenty of microwaves and drinking water stations. Best of all, It's a paying job...

      Cons

      Politics, politics, POLITICS. Man oh man, how better to start than by getting on the subject of favoritism and special treatment? Hard work is rarely recognized/ appreciated. All that matters is numbers, not people. The only Tier 1 associates who get put into leadership roles and eventually get promoted to the next level are the submissive brown nosers who are, more often than not, the laziest. The prettier the female, the more special treatment given. The list goes on. Most new managers come in (with no warehouse experience) wanting to immediately take over the show which often results in worsening the already intense, physically and mentally exhausting work environment. The pay is decent, but not as much as what surrounding jobs with similar work load pay. All of shady things happen in the building.. The thirst shown by males is ridiculous. Equal opportunity? Nah.. Males are given the more labor intensive jobs always. HR is worthless for the most part. So many of them and they seem to prefer not to help. I can go on longer.. The cons outweigh the pros. It's a job and as long as it keeps paying me, I'll keep working.

      Viewing 415 - 417 of 209,784 Reviews
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