Amazon Ambassador/Associate reviews

3.6

75% would recommend to a friend

(560 total reviews)
avatar

Andrew Jassy

48% approve of CEO

69% positive business outlook

Associate, Ambassador employees have rated Amazon with 3.6 out of 5 stars, based on 560 company reviews on Glassdoor. This indicates that most Associate, Ambassador professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Associate, Ambassador professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

560 reviews
3.0
Aug 23, 2011
Recommend
CEO approval
Business Outlook

Pros

I wrote a review exactly one year ago, so I felt it was time to write another one. The pros are pretty much the same; good salary considering you don't need a college education, and it is easy to get hired here, so if you want to work and you work hard, then you will be hired. The insurance is really good and you have a 401K. Amazon really is customer centric,to a fault. My FC got AC for the summer!

Cons

Working hard is a Pro and a Con. The bad side is the harder you work, the more they expect. They take everything you have and you do not get a whole lot back. Sometimes your reward for working hard is mandatory overtime. Over the last year, our perks have changed for the worse. We used to get $10 and $20 Amazon gift cards, and last peak that turned into $5 gas cards. When I found this out it was pretty discouraging. As much as this company makes you would think that the perks would be getting better, not worse! We just had a rate increase for my department, which is no big deal, but there was no compensation for it. As far as work/life balance, that is still pretty bad. For associates it's not near as bad as managers, as Amazon will suck your life away. As I said in the Pros, Amazon is customer centric to a fault. The company needs to compensate for the hard work of the employees. I believe that if they did this, then the attitude of alot of the employees would change for the better, as there is quite a bit of behavioral problems and negativity. As I mentioned in the Pros, my FC got AC for the summer, so at the least we dont feel like we are working in a sweat shop.

4.0
Aug 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Salary is better than most other places that don't require a college degree. The big upside is insurance and a 401K. I have had three managers in three years and they all have been very good to work for. All completely different personalities and how they do things, but they have been willing to listen and work with you to get better. I have enjoyed the friendship of the associates around me.

Cons

I don't see myself working here until I retire, because the environment isn't really good for your health. You walk on concrete all day, there is lots of book dust, and it's extremely hot in the summer. Turnover happens on a consistent basis, and you never know when you will have a new manager/PA until almost the last minute. In the summer with the extreme heat, you are still expected to make rate and they push you pretty good, which I think is unfair. My manager has also been talked to about my rate two weeks ago, the same week I was training three people. Apparently I am still supposed to make rate WHILE I am training. Go figure. Even though I enjoy working with the other associates, there is alot of complaining that is both unfounded and also founded.

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