Amazon reviews

3.5

60% would recommend to a friend

(210,035 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 210,035 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

210K reviews
4.0
Jan 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay considering there aren't really any prerequisites for the job. Some positions will even pay for a minimum number of hours per week, so you'll still get a decent check on slow weeks. The leadership at my site did seem to reward associates who demonstrated a lot of "hustle". You can coast by doing the bare minimum, but hard work will get you on a first-name basis with the managers, which puts you at the front of the line for the less dull positions at the site, and it also gives you a line of defense if your performance is put into question. The job makes for a good workout, particularly if you can get in on some of the more scarce positions like unloading trucks. Great part-time job for students.

Cons

Shifts could be better scheduled. Currently, the only options are in the evening, starting at either 4 PM, or 9 PM. The 4 PM shift severely limits your options for second jobs, while the 9 PM shift will gradually eat away at your sleep time. A 6 PM shift, for instance, would make the position more viable for a lot of people with other obligations during the day. There has been consistent communication failures with associates. Meeting dates are constantly in flux, for example. Non-peak hours are inconsistent, which I can understand to an extent. However, the result is that a lot shifts will end early, leading to three hour days in a lot of cases. If you don't live close to the site, commuting costs will start to eat away at your real pay. It seems like far more associates are hired than necessary, meaning that most associates won't get more than 20 hours per week. During peak, it can be very hard to fit in meal breaks. For double shifts, you typically only have thirty minutes to rest and eat within the 10-12 hour period you're scheduled to work. Double shifts are strictly voluntary, of course, but this lack of rest and nourishment really decreases productivity towards the end of the day. Performance metrics don't really reward doing the job right. For example, all associates have to keep up a scanrate for sorting packages, but that scanrate doesn't take into account the size and weight of the packages they're sorting, which disincentivises employees from going after the bigger packages, even though management stresses that the big boxes are the priority when sorting. Generally, you have to sacrifice your own performance rating in order to make sure things are operating smoothly (though the coasters may rightfully point out that you're not paid enough to have to worry about this). You have to be comfortable with slightly unsafe conditions. For example, the main job function is building pallets full of packages to be loaded into trucks, but since employees have no incentive to take the time to carefully place packages on the pallets, and so some pallets are liable to collapse at any moment.

4.0
Jan 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Full Time Amazon Associate Great Benefits ~401K w/ Employer Match/Stocks/Health ~PTO-Personal Time Off awards~Paid ~UPT- Unpaid Time Off (some limited -unpaid time)allowed for unexpected needs without incurring infractions for absences. ~VTO -Voluntary Time Off -unpaid-offered when orders are filled and workforce is heavy without costing your UPT designated hours. . ~ Vacation accruals for hours worked-Paid National Holidays Paid (must work day before and day after holiday) Steady work schedule /fast paced/ hands on physical activity -physically demanding for walking,stooping,lifting and reaching.-Overtime opportunities For energetic,task driven employees who enjoy "Getting the job done with challenges to self goals./.opportunities to learn .This is a job for someone who wants to work for their wages-Not socializing and goofing off.That's why jobs are called 'Work'. Providing Great Customer Service requires we do our part in getting the task done in timely manners so others can do their part as well to get the product shipped correctly and timely.That's job security when Customers are Happy! Team work and willingness to boost efforts at times is very important. Periodic Employee Perks:-some Free Appreciation>>>- snacks/lunches/drinks/contests/employee assistance program/some transportation options/opportunity for Temp. to become Full Time Associates.employee discounts. Being part of a Global Provider Service is purposeful work.I Love to be busy,be appreciated for my contributions,and value positive work ethics.I feel responsible to do my job to the best ability.

Cons

Break times of 15 minutes include the travel time to refreshments/restrooms.-This place is HUGE(like-8 football fields?) so returning to work within( 15 minutes from scan to scan) is difficult to feel refreshed. Restrooms are ONLY on 1st floor so if it takes 3 minutes to get to restroom-you risk being"Off task" infraction-if you don't plan well---Staying hydrated is VERY important due to being a air-cooled(not air conditioned) atmosphere 85 degrees in winter times-hotter in summer--so choose well on dressing lightly ,moving fast and strengthen your bladder .LOL. Lunch time of 30 minutes seems short for travel times to break-rooms(3 minutes),after going through security checks( 0-1 minute as long as you remove your metal items{coins,belts,keys,watches safety blades] and send them through the side counter..Mass lunch group sometimes mean choosing to eat a cold lunch because microwaves are very busy in break-room You may start your day on the West side (where your locker,coat and lunch is-) only to be moved to the East side till lunch. It is 565 steps to East-Side from west side for me LOL. Basically I consider LUNCH to be(( 20/25- minutes)) due to commute times./security line- Sometimes eat for 15 minutes-grab coat-smoke outside in designated area for 7 minutes-put coat away-6 min to work space to/from and 2 minutes to use restroom..= 27 minutes if ya don't dilly dally ... Performance requirements are a corporate demanding quality to succeed in business- sometimes" circumstances" make it tough to reach goals expected. You MUST work> Smart/Efficient/Fast.and Safely/Steadily. Con: some co-workers don't always share the responsibility/integrity needed. "Cherry-Picking" the easiest work helps their rates but leaves others doing the harder more time consuming tasks. Failing to meet expectations in quality /performance/quantity will create disciplinary path- You MUST FIRST SUCCEED "to be able to transfer" to another position you may be better suited for..

5.0
Jan 14, 2016
Recommend
CEO approval
Business Outlook

Pros

I worked in the Biz Dev side of the AWS partner team for 2.5 years and loved it. The pace of innovation at AWS is mind blowing. The products and services that the team works with are market leading and the opportunity before AWS is staggering. I thoroughly enjoyed my 2.5 years there and would have happily stayed for me. I was scooped up by an AWS partner to lead an even bigger opportunity. I'd highly recommend time at AWS!

Cons

AWS lives by its Leadership Principles which is mostly a good thing. If these principles resonate with you then you'll be good. If they do not then don't work there. However, there is no Principle around treating employees well. The closest is Hire & Develop the Best but that does not quite mean treating employees with respect. Within some groups at AWS it can be quite harsh. That was not my experience but I heard of people that had a rough time. AWS is not for everyone but for me it was fantastic.

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