Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Amazon

      Engaged Employer

      Amazon Support Engineer II reviews

      3.8

      79% would recommend to a friend

      (137 total reviews)
      avatar

      Andrew Jassy

      70% approve of CEO

      63% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Work/Life balance

      3.2

      Senior management

      Support Engineer II employees have rated Amazon with 3.8 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Support Engineer II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Support Engineer II professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      137 reviews
      5.0
      Nov 26, 2018

      Cloud Support Engineer II

      Cloud support engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazon provides equal opportunities to all its employees. Manager never say NO to any idea that you have. You can go higher the ladder with string LP's

      Cons

      NONE - Its at The Best

      3.0
      Sep 2, 2018

      Do not start in Hourly position - Will take time to upgrade - Internal promotion hard

      Support engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall the company is solid to work for, however, upgrading is very hard. If you have any kind of desired to move up, do not get hired as a hourly employee. The ability to move from hourly to salary depends on the department and it could take a long time for the department to even have open salary positions. Moving from department to department can be difficult as well unless you are good at selling yourself and being very bright and shiny. If you are just extremely good at working, but not really advocating for yourself, then this is not the type of company for you. The stock options are good, but are much better if you can get hired on as salary. Management positions are compensated well from everything that has been talked about. However, it seems management only does X amount of the actual work and more or less are in meetings day in and day out.

      Cons

      Work life balance can be hard if you want to promote within the company. Those who are not as knowledgeable, but more willing to advocate for themselves, will move up. If you are hired in as an hourly, you are going to have a hard time moving up the levels. Company is always pushing equality above quality. You are part of a machine that is moving at a blazing speed, if you can't keep up you will burn out. If you don't agree with your manager, you have the ability to say something, but not the ability to make them listen. Even if you have a large number of other employees saying the same thing.

      Viewing 124 - 126 of 137 Reviews
      Related searches: Amazon Support Engineer II jobs | Amazon Support Engineer II salaries | Amazon benefits | Amazon Support Engineer II interviews | Amazon conversations
      Amazon reviewsAmazon Support Engineer II reviews

      Glassdoor has 251,744 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.