Amazon Tech Support Agent reviews

3.6

64% would recommend to a friend

(46 total reviews)
avatar

Andrew Jassy

58% approve of CEO

52% positive business outlook

Tech Support Agent employees have rated Amazon with 3.6 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

46 reviews
5.0
May 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Team work, Management, Business, Salary, benefits

Cons

Work culture, Micromanagement, Assignment, Innovation, Opportunities

4.0
Apr 16, 2023
Recommend
CEO approval
Business Outlook

Pros

• Conducted account security and verification audits for Amazon's US-based customers as a member of the Account Change team. • Provided English-language customer service support for Amazon's European market, assisting customers with product inquiries, order tracking, and returns. • Demonstrated proficiency in multitasking and optimizing workflows to improve customer experience.

Cons

• The leadership department was not great and ultimately hindered my interest and ability to progress further within the company. • The company's focus on growth by optimizing its workflows and time was great, but the way the leadership team worked, meant they would end up getting all the credit or most ideas I could come up with, or most will never come to fruition, so this lead to major frustration within my role and bad experiences with the last manager lead to making up my mind and deciding to leave the company.

3.0
Mar 15, 2023

Great learning opportunity

Recommend
CEO approval
Business Outlook

Pros

Trainings, collaboration, exposure to technical problems, troubleshooting

Cons

Too fast paced, stressful, super tight SLA.

Viewing 13 - 15 of 46 Reviews

Glassdoor has 251,744 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.