Is Amazon Web Services a good company to work for as a Technical Customer Service Associate (TCSA)?

Technical Customer Service Associate (TCSA) professionals working at Amazon Web Services have rated their employer with 3.9 out of 5 stars in 77 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon Web Services employees being 3.6 out of 5 stars. Search open Technical Customer Service Associate (TCSA) Jobs at Amazon Web Services now and start preparing for your job interview by browsing frequently asked Technical Customer Service Associate (TCSA) interview questions at Amazon Web Services .

Does Amazon Web Services pay Technical Customer Service Associate (TCSA) employees well?

Technical Customer Service Associate (TCSA) professionals rate their compensation and benefits at Amazon Web Services with 3.5 out of 5 stars based on 77 anonymously submitted employee reviews. This is 10.8% worse than the company average rating for salary and benefits. Find out more about Technical Customer Service Associate (TCSA) salaries at Amazon Web Services.

What are the top reviewed jobs at Amazon Web Services?

Software Engineer (894) , Solutions Architect (510) , Software Development Engineer (SDE) (483) , Cloud Support Engineer (408) , Software Development Engineer (343) , Account Manager (298) , Program Manager (194) , Cloud Support Associate (185) , Data Center Technician (182) , Cloud Support Engineer I (163) , Software Development Engineer (SDE) II (156) , Senior Solutions Architect (140) , Cloud Support Engineer II (133) , Cloud Engineer (128) , Account Executive (120)

What are the pros of working at Amazon Web Services according to real employee reviews?

"Pay is good for an intern and there’s a lot of room for growth because it’s a huge company" ((in 1201 reviews)); "It’s fun and the people are great" ((in 764 reviews)); "Learning is good and salary too" ((in 531 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 516 reviews)); "Very generous with budget (if your team is performing well and the economy is great)" ((in 437 reviews))

What are the cons of working at Amazon Web Services according to real employee reviews?

"There is no work life balance and forget about long vacations" ((in 927 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 443 reviews)); "You can get bad managers and or teams which can hinder growth and mental health." ((in 395 reviews)); "Frequent layoffs without notice or explanation (employees encouraged to "focus on work" and not worry about layoff speculation)." ((in 246 reviews)); "Poor leadership and will want to reach pip quota" ((in 241 reviews))

Skip to content Skip to footer

Notifications

Amazon Web Services

Part of Amazon

Amazon Web Services Technical Customer Service Associate (TCSA) reviews

3.9

65% would recommend to a friend

(77 total reviews)

Matt Garman

72% approve of CEO

51% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.6

Career opportunities

3.5

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

Technical Customer Service Associate (TCSA) employees have rated Amazon Web Services with 3.9 out of 5 stars, based on 77 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate (TCSA) professionals have a good working experience there. Amazon Web Services is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate (TCSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

77 reviews

4.0

Dec 13, 2023

Not a bad company

Technical customer service associate (tcsa)

Recommend

CEO approval

Business Outlook

Pros

Good salary, nice place and good environment

Cons

managers started to micro manage alot

1.0

Dec 10, 2023

AWS

Technical customer service associate (tcsa)

Recommend

CEO approval

Business Outlook

Pros

Leading the way in cloud computing and innovation

Cons

There is no work life balance

4.0

Dec 10, 2023

Frontline Support

Technical customer service associate (tcsa)

Recommend

CEO approval

Business Outlook

Pros

Good challenges and allows to not only have a high level knowledge of AWS services as well as the billing aspects of each service and troubleshooting customer account related issues.

Cons

Frontline support is heavily dependent on customer satisfaction hence you get rated for every correspondence with customers and customer feedback affects your overall performance.

Viewing 49 - 51 of 77 Reviews

Top companies for "Compensation and Benefits" near you

Amazon

3.7★Compensation & Benefits

Google

4.5★Compensation & Benefits

Jobs at Amazon Web Services

AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

Customer Enablement Specialist – Customer Success, AWS WWPS

AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

Amazon Web Services reviews FAQs

Amazon Web Services reviews Amazon Web Services Technical Customer Service Associate (TCSA) reviews

Amazon Web Services

Amazon Web Services Technical Customer Service Associate (TCSA) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not a bad company

AWS

Frontline Support

Top companies for "Compensation and Benefits" near you

Jobs at Amazon Web Services

Amazon Web Services reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Amazon Web Services reviews FAQs

Jobs at Amazon Web Services