Is Amazon Web Services a good company to work for as a Technical Customer Service Associate (TCSA)?

Technical Customer Service Associate (TCSA) professionals working at Amazon Web Services have rated their employer with 3.9 out of 5 stars in 77 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon Web Services employees being 3.6 out of 5 stars. Search open Technical Customer Service Associate (TCSA) Jobs at Amazon Web Services now and start preparing for your job interview by browsing frequently asked Technical Customer Service Associate (TCSA) interview questions at Amazon Web Services .

Does Amazon Web Services pay Technical Customer Service Associate (TCSA) employees well?

Technical Customer Service Associate (TCSA) professionals rate their compensation and benefits at Amazon Web Services with 3.5 out of 5 stars based on 77 anonymously submitted employee reviews. This is 10.8% worse than the company average rating for salary and benefits. Find out more about Technical Customer Service Associate (TCSA) salaries at Amazon Web Services.

What are the top reviewed jobs at Amazon Web Services?

Software Engineer (893) , Solutions Architect (510) , Software Development Engineer (SDE) (483) , Cloud Support Engineer (408) , Software Development Engineer (343) , Account Manager (298) , Program Manager (194) , Cloud Support Associate (185) , Data Center Technician (182) , Cloud Support Engineer I (163) , Software Development Engineer (SDE) II (156) , Senior Solutions Architect (140) , Cloud Support Engineer II (133) , Cloud Engineer (128) , Account Executive (120)

What are the pros of working at Amazon Web Services according to real employee reviews?

"Pay is good for an intern and there’s a lot of room for growth because it’s a huge company" ((in 1205 reviews)); "It’s fun and the people are great" ((in 777 reviews)); "Learning is good and salary too" ((in 516 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 511 reviews)); "Very generous with budget (if your team is performing well and the economy is great)" ((in 448 reviews))

What are the cons of working at Amazon Web Services according to real employee reviews?

"No work life balance and I don’t recommend If anyone looking for 9" ((in 924 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 423 reviews)); "You can get bad managers and or teams which can hinder growth and mental health." ((in 394 reviews)); "Poor leadership and will want to reach pip quota" ((in 242 reviews)); "Frequent layoffs without notice or explanation (employees encouraged to "focus on work" and not worry about layoff speculation)." ((in 236 reviews))

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Amazon Web Services Technical Customer Service Associate (TCSA) reviews

3.9

65% would recommend to a friend

(77 total reviews)

Matt Garman

72% approve of CEO

51% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.6

Career opportunities

3.5

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

Technical Customer Service Associate (TCSA) employees have rated Amazon Web Services with 3.9 out of 5 stars, based on 77 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate (TCSA) professionals have a good working experience there. Amazon Web Services is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate (TCSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

77 reviews

4.0

Jul 21, 2023

Great Company - Terrible Pay

Aws tcsa

Recommend

CEO approval

Business Outlook

Pros

Benefits are great(Medical Aid, pension fund etc)

Cons

You have to innovate to motivate a better salary. Meeting or exceeding goals gives you a small increase. Salary does not match your colleagues in other countries

5.0

Jul 4, 2023

Great company

Technical customer service associate (tcsa)

Recommend

CEO approval

Business Outlook

Pros

Lots of room to grow Good salary

Cons

Micro management Stressful environment Limited benefits

4.0

Jun 29, 2023

You feel supported

Technical customer service associate (tcsa)

Recommend

CEO approval

Business Outlook

Pros

You get a good entry level salary, you get medical insurance and the work enviroment is quite good.

Cons

You can get stuck in one lane and it is really difficult to change profiles internally, since they wont take your experience into consideration, you have to hustle too much in order to get recognition.

Viewing 58 - 60 of 77 Reviews

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Amazon Web Services reviews Amazon Web Services Technical Customer Service Associate (TCSA) reviews

Amazon Web Services

Amazon Web Services Technical Customer Service Associate (TCSA) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company - Terrible Pay

Great company

You feel supported

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