he biggest issue here is the "bait-and-switch around the “non-sales” role messaging."
You’re told during hiring that it’s not a sales job for the first 90 days. In reality, you’re expected to cross-sell almost immediately, and those numbers directly impact your performance review. They push products constantly, but only certain ones “count” toward your metrics — even if other products would genuinely help the member more. That makes it feel less member-focused and more quota-driven than advertised.
The company markets itself as different from other call centers, but the structure feels exactly the same. You’re heavily micromanaged. Timers track your workflow down to the minute. After-call time, idle time, breaks — everything is monitored, and expectations are rigid. It creates a stressful environment where you’re watching the clock instead of focusing fully on helping the member.
Scheduling is also demanding. Every pay period requires two Saturdays and two late-night shifts. Work-life balance is talked about, but the scheduling reality doesn’t reflect that.
