Does American Auto Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Auto Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Auto Shield. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at American Auto Shield?

29% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Auto Shield 2.9 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at American Auto Shield?

Claims Adjuster (40) , Customer Service Representative (13) , Automotive Claims Adjuster (4) , Auto Claims Adjuster (3) , Mechanical Claims Adjuster (3) , Payment Processor (3) , Supervisor (3) , Automotive Mechanical Claims Adjuster (2) , Claims Customer Service Representative (2) , Claims Specialist (2) , Claims Team Lead (2) , Customer Service Representative (CSR) (2) , Team Lead (2) , Technical Claims Adjuster (2) , Technical Claims Specialist (2)

What are the pros of working at American Auto Shield according to real employee reviews?

"Work from home and pay is good." ((in 24 reviews)); "The pay is good and there is opportunity for overtime if you want it." ((in 18 reviews)); "The benefits are good." ((in 10 reviews)); "Great people to work with" ((in 8 reviews)); "Remote work Quarterly Bonuses Laid back at times Overtime during busy season ( typically from April to September)" ((in 5 reviews))

What are the cons of working at American Auto Shield according to real employee reviews?

"Poor management, lack of upward movement, inconsistent messaging" ((in 8 reviews)); "their training then going to actually taking calls was completely different." ((in 7 reviews)); "Bad Managers If you are in Colorado, they are moving to 3 days in office starting in November/December 2023." ((in 4 reviews)); "Leadership is always looking to cut costs, often at the expense of employees." ((in 4 reviews)); "Nepotism runs rampant in management, from the very top (TT) down." ((in 3 reviews))

What are employees saying about American Auto Shield layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Auto Shield layoffs and their outlook for job security at American Auto Shield in 2026.

What are the top reviewed American Auto Shield locations?

Lakewood , Denver , Phoenix , Houston , Colorado Springs , Saint Louis , Tampa , Saint Peters , Dallas , Arvada , Colorado City , Miami , Orlando , Arizona City , Glendale , Tucson , Louisville , Corpus Christi , Arlington , Munford , Indianapolis , Cleveland , Golden , Westminster , Fort Lauderdale , Oviedo , Jeff , Highlands Ranch , Coconut Creek , Florida City

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American Auto Shield

American Auto Shield reviews

2.5

29% would recommend to a friend

(61 total reviews)

Jason Currier

39% approve of CEO

26% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.9

Diversity & inclusion

2.9

Work/Life balance

2.5

Culture & values

2.3

Senior management

2.3

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Oct 20, 2023

Keeps getting worse

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Health benefits are excellent, plenty of PTO, sick time (that you’re discouraged to use but it’s there), company contribution to HSA and 401k, remote work for everyone who isn’t in Colorado or Missouri

Cons

The company has been eliminating or drastically downsizing on all non customer facing departments including but not limited to: quality assurance, legal, HR, training, ETC. They have put unrealistic expectations on supervisors and team leads as all departments eliminated roles are expected to be handled by your immediate supervisor. They allow people to leave early when phones are busy (letting 5 people leave early when there are only 5 idle employees) and then get mad when adjusters can’t get their work done. They don’t believe in giving raises, only bonuses but you have to earn the bonus and it’s almost impossible to earn (example if you’re on a call and can’t take your break on time they take money out of your bonus and if you clock out late because you’re on a call they dock your bonus). Speaking with supervisors does nothing because they’re so busy they don’t have time to listen and there’s no HR to complain to because they got rid of that department.

American Auto Shield Response

Thank you for your review. We strive to provide a top-tier environment for our employees and we are sorry to hear that we have not met your employee experience expectations. We take all feedback seriously and and will use your feedback to improve ourselves and our processes. We would also like to encourage you to utilize our open door policy and start a dialogue with your direct manager. Thank you for your feedback and for all you do for American Auto Shield.

2.0

Oct 18, 2023

New CEO trash

Quality analysis

Recommend

CEO approval

Business Outlook

Pros

Quarterly bonuses, use of coolet to use for gift cards etc, use thrive for those that had other health benefits

Cons

Dissolved departments left and right, no QA no development/training. Cut down HR dept, just trash since the new CEO came along

American Auto Shield Response

Thank you for your feedback. We are sorry to hear that we missed the mark on your employee experience expectations. We’re always strive to improve our organization and will share your feedback with management. We appreciate your review and the opportunity to improve our business. We wish you the best of luck in your future endeavors.

2.0

Aug 24, 2023

Not all bad, but mostly all bad

Supervisor

Recommend

CEO approval

Business Outlook

Pros

remote, (for some), decent pay

Cons

they really don't care how their employees feel. they have zero integrity and don't follow thru on what they promise. Remote, taking it away, bonuses, cut or removed, no stipend for at home workers, forcing people back to office without considering child care, automotive expenses.

American Auto Shield Response

Thank you for your review. We are sorry to hear that we have not met your employee experience expectations. We understand that the new opportunity for a hybrid work environment is not ideal for all employees and would encourage you to take advantage of our open door policy and start an open dialogue with your Team Lead or Supervisor. We assure you that all feedback is taken seriously and we will be sharing your review with our Leadership Team. We appreciate all you do for our organization.

Viewing 25 - 27 of 61 Reviews

Jobs at American Auto Shield

CO Onsite; Automotive Warranty Claims Adjuster

MO Onsite; Automotive Warranty Claims Adjuster

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American Auto Shield

American Auto Shield reviews

Ratings by category

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Reviews about "Compensation"

Keeps getting worse

New CEO trash

Not all bad, but mostly all bad

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