American Express reviews

4.1

82% would recommend to a friend

(18,650 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,650 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

I have nothing positive to say about American Express. I hate this job.

Cons

There is a different answer for every scenario. Everything is a convoluted mess. Restrictions to modify reservations after they were booked puts us in a bad position with the customer. There is no attainable bonus as the phone metrics are unrealistic.

5.0
Nov 14, 2022

Travel Consultant

Recommend
CEO approval
Business Outlook

Pros

Great Pay Great Benefits Benefits starts day 1

Cons

Goal metrics was not easy to hit with certain calls. Even if you transfer a customer to a different department and they have a bad experience. The customer gets a survey on you, but you get the bad rating even though you had a good call. It takes good surveys to detract 1 bad survey.

5.0
Jul 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Amex is a great place to gain experience in many areas, especially payments. There are many opportunities for growth if you want to move throughout the company.

Cons

The cons at Amex is they have a rigid process for promotion, so you can get 'stuck' in the role you start in for many years if you're not willing to move horizontally throughout the company. Being a bank, they are more financially focused than innovation focused, even though they talk about being interested in technology advancement.

Viewing 316 - 318 of 18,650 Reviews

Glassdoor has 22,009 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.