American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jun 25, 2017

Big Data Engineer

Recommend
CEO approval
Business Outlook

Pros

- Opportunity to use some of the tools in the big data tech stack - They are trying hard to reinvent themselves as a tech driven company but are failing at it though.

Cons

- Most of the hires are mediocre at the very best (and the remaining ones moving from the consulting firms like infy/tcs/cognizant/impetus). The mediocrity in turn leads to more politics within the teams. - Toxic work environment is demotivating.

3.0
Jun 21, 2017

Meh.

Recommend
CEO approval
Business Outlook

Pros

- Good benefits (especially expanded maternity/paternity leave) - Promotes philanthropy and volunteering (even during business hours) - Varied employee networks you can join to expand your network, gain skills, etc - Cheap cafeteria (in NYC office) - Fitness center / nurse in building (in NYC office) - Flexibility for remote work (dependent upon your team/manager) - Flexibility to change roles within the organization

Cons

- Company relies on its brand more than actually having products people value - Many "lifers" who sometimes lack the perspective of how other companies run more efficiently than us - Technology is mostly outsourced to poor (read: cheap) contracting companies - Product Management is mostly run by inexperienced people who offer little to no coaching for their teams - While you can move within the organization, it's mostly in lateral roles (where compensation changes minimally if at all) - Huge passive aggressive culture; better to be "nice" (even if it means you are ineffective) so you get a good review/bonus - Many are looking to get a "win" under their belt to catapult them to a higher role rather than create good products; launching something (anything) is more important than launching with quality. - Professional development is severely lacking; if you don't have a good manager, it might even be non-existent.

2.0
Feb 5, 2017

Too many people from India

Recommend
CEO approval
Business Outlook

Pros

- learning about leadership & management

Cons

- too many Indian people. They destroy the culture of the company. Amex even promotes them to leadership positions where they are allowed to lead other people. They come from India (cheap labor) where women are not respected and have problems adapting to the western culture. Don't consider employment at American Express if you are a woman as the Indian men will do whatever it takes to ensure you won't have a career. - sexual harassment cases by non-western men are excused and the victims are asked to leave the firm while the leaders can stay.

Viewing 361 - 363 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.