American Express reviews

4.1

82% would recommend to a friend

(18,669 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Dec 21, 2013

Marketing Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a few genuine people there…

Cons

1. Passive Aggressive Culture 2. Everything is about perception versus the work that you do. If you're lucky to be in the right role with good boss and exposure -- you're in a great spot and you'll love the place. If you're not working on the right team and project, then even if you work around the clock, you won't be recognized. 3. Everyone spends most of their time managing up…

1.0
Dec 19, 2013
Recommend
CEO approval
Business Outlook

Pros

co-workers were great It used to be a great company, for over 20 years, but not any more

Cons

Management has put unrealistic requirements on the travel agents. They have reduced staff and demanded higher productivity. They want more, faster, and no mistakes. They have gone so far overboard it's unbelievable and for most not obtainable. Stress, stress, stress, is what you get if you work for AMEX.

1.0
Oct 5, 2013
Recommend
CEO approval
Business Outlook

Pros

The pay was good to start, then the raises were terrible, the jobs micromanaged, the lazy people get promoted for sucking up, and the hard workers have heart attacks and die young, right after they get outsourced! These ARE the good points!

Cons

You get treated like Chinese factory workers, your breaks are timed to the second, and if a phone call runs into your break you have to shorten the break to be back on time! There are no extra bathroom breaks! Everything is picked to death-you are always meant to feel inferior!

Viewing 409 - 411 of 18,669 Reviews

Glassdoor has 22,029 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.