American Express reviews

4.1

82% would recommend to a friend

(18,658 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,658 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jan 28, 2026

Good pay

Recommend
CEO approval
Business Outlook

Pros

Extremely good pay and benefits

Cons

Micromanagers will get compliances for their system issues. back to back calls

1.0
Jan 28, 2026

Toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Class A - health insurance

Cons

Extremely toxic people and terrible work environment, particularly in the Customer Experience department. Unfair treatment, confused and unstable leadership. There is no work/life balance.

Viewing 415 - 417 of 18,658 Reviews

Glassdoor has 22,017 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.