Question 1

Is American Express a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at American Express have rated their employer with 3.8 out of 5 stars in 509 Glassdoor reviews. This is a lower than average score with the overall rating of American Express employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at American Express now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at American Express.

Question 2

Does American Express pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at American Express with 4.0 out of 5 stars based on 509 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at American Express.

Question 3

How happy are Customer Service (CSR) professionals working at American Express?

Accepted Answer

67% of Customer Service (CSR) employees at American Express would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated American Express with a 3.3 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at American Express?

Accepted Answer

Analyst (565), Manager (546), Software Engineer (509), Director (493), Business Analyst (439), Customer Care Professional (437), Customer Service Representative (416), Senior Manager (390), Senior Analyst (293), Travel Consultant (289), Assistant Manager (222), Project Manager (220), Team Leader (191), Product Manager (181), Financial Analyst (155)

Question 5

What are the pros of working at American Express according to real employee reviews?

Accepted Answer

"There are always people and teams you can get along with and have a good work/life balance." ((in 2660 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1632 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1533 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1011 reviews)); "Pay was good and laid back work" ((in 788 reviews))

Question 6

What are the cons of working at American Express according to real employee reviews?

Accepted Answer

"low salary not tech oriented" ((in 506 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 437 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 121 reviews)); "Too much office politics but I guess it happens in every company" ((in 87 reviews))

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After a decade of service

Maximize potential or fall by the wayside

Good company and diversified but micro-management was hard to take

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