American Express reviews

4.1

82% would recommend to a friend

(18,688 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jun 27, 2016

Risk and Information Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Good work/life balance -Decent pay if you're single and coming out of school -Brand name -RIM folks are substantially smarter than the rest of the company

Cons

-No upward mobility and very limited career growth.. maybe one promotion per business unit each year? -Zero employee development and zero investment in trainings -Lack of creativity, recycling old ideas does not count as innovating -Leadership is very mediocre in terms of knowledge -Leadership only out for themselves and they do not care about their employees.. will string people along and make false promises of promotions to convince people to stick on their team so that they do not have to deal with any transitions -Strongly averse to switching teams.. one would think branching out and learning a new function + business would make you a more valuable employee but not the case here. Your career essentially starts over once you switch roles despite being more well-rounded and knowledgeable. In fact, RIM has a rule in place that you cannot be promoted when transitioning to a new role to specifically deter people from moving around. -YoY salary increase is less than inflation -Difference in bonus between high-, average-, and low-performers is not nearly enough to justify putting forth the extra effort -Promotion to Sr Manager comes with a laughable 5% raise -RIM works significantly harder than the rest of the company My suggestion? Amex is (or maybe was) a good brand that would look good on the resume. However, the career development here is a joke and not worth sticking around for unless you're not very ambitious and you just want a steady paycheck.. but if that's who you are, then you might as well just switch to Marketing or Finance where you can work less, get promoted every 2 years, and be the smartest one in the room (although the $$ is less). If you're an intern, stick around for the nice signing bonus and bail. If you're a sponsored employee, life is similar to that of an indentured servant so just wait until your green card comes so you can bail. Regardless, don't work your butt off for an improbable promotion that comes with a raise less than what most employers offer each year

2.0
Jun 3, 2016

Customer Service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay, wonderful benefits and fairly easy job. Wonderful people that you encounter as well

Cons

Stressful and not enough assistance to get the surveys they want for you to obtain. Maybe consider other ways to determine metrics for associates

2.0
May 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Good compensation on salary and benefits.

Cons

High level of Nepotism make difficult to advance to higher career levels. Due to the rampant Nepotism your boss may be a total a#%@ that make your job, and your life difficult.

Viewing 601 - 603 of 18,688 Reviews

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