American Express reviews

4.1

82% would recommend to a friend

(18,685 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Dec 11, 2025

great

Recommend
CEO approval
Business Outlook

Pros

great place to work as a beginner call centre rep and lots of room to grow

Cons

not much cons, the pay could be better

5.0
Dec 11, 2025

Excellent place

Recommend
CEO approval
Business Outlook

Pros

Learning Career growth Finance Credit and Fraud data risk

Cons

None Salary hike have lessened in recent years

4.0
Dec 10, 2025

Pretty solid overall

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good benefits. hybrid work environment along with 4 weeks of WFH that you can use anytime within the year,

Cons

The KPI is calculated based on how long are on active cases which is not ideal since there are periods where there are no cases so you just waiting for cases to come in

Viewing 604 - 606 of 18,685 Reviews

Glassdoor has 22,048 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.