American Express reviews

4.1

81% would recommend to a friend

(18,694 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,694 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jun 26, 2015
Recommend
CEO approval
Business Outlook

Pros

- Flexibility- I don't need great work life balance, but this organization really encourages us to work smarter and not longer. Prioritize, think about the 5 Organization goals and push on forward. There are days you will have to work over 5:30 pm, but it's really rewarding when there are also days you can leave here at 5 on the dot. -Leadership- I was on the Consumer Marketing side at one point and I don't think I liked my job or the company-- but my Director at the time really worked hard to make sure his team was happy and he made working fun. Now that I am on the Merchant side, the culture my previous director carried in Consumer is really fostered in my new organization. It really is why AXP has been successful, its leadership- open communication, foster its employees at all levels, have the hard conversations, think about the future and the next steps, and be kind-- Ed Gilligan philosophy. - Opportunity for growth- There's always opportunity for growth, you just have to take the initiative to get to the next level/team.

Cons

- Pay isn't terrible but it is not comparable to "real" banks, but this isn't a real bank - The launch time for any initiative takes about 2 months to launch, in the tech and marketing industry, this is equal to 2 years - Not all organizations in AXP foster the same leadership/people mindset - I think it's hard for introverts here because this is a people company.-- Which means you have to own your own brand; coffee chats, meeting new people, and selling yourself. Not everyone can do this, so it hinders people's ability to move around. But I think if you secure an advocate, even if it's your own boss, that can be a solution. - They hire extremely talented external employees and put them in less-than-fitting roles. If your analyst takes the initiative to automate and essentially fire himself/herself from their job- maybe the role was not challenging enough and you should think to find a job to promote he or she within the company to retain the talent

4.0
Jun 17, 2015

One of the world's best brands

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart colleagues You can wear jeans (even on days other than Friday) Well respected brand

Cons

Amex is a diversity puzzle...looks great from the outside but lots of unconscious bias on the inside ESPECIALLY for women.

3.0
Jun 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Work-life balance, some of the people are great

Cons

Extremely bureaucratic, prefer employees who are good at managing up, pay below industry average, terrible health insurance -- all have high deductibles

Viewing 631 - 633 of 18,694 Reviews

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