Is American Express a good company to work for?

American Express has an overall rating of 4.1 out of 5, based on over 22,064 reviews left anonymously by employees. This rating has been stable over the past 12 months. 81% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. The best reviews about American Express have been left by employees working as Sr. Analyst - Marketing , Sr Manager, Marketing and Information Security Analyst .

Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (545) , Software Engineer (505) , Director (492) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (389) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (190) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2646 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1563 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 996 reviews)); "Good pay and very free" ((in 755 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 651 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 492 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 432 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 111 reviews)); "The culture these days is becoming too hierarchical and too much favoritism." ((in 84 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

New York , Phoenix , Sunrise , Salt Lake City , Fort Lauderdale , Atlanta , Miami , Plantation , Greensboro , Scottsdale , Chicago , Los Angeles , Houston , Dallas , Tampa , Saint Petersburg , San Francisco , Sandy , Charlotte , Washington , West Valley City , Arizona City , Boston , Jersey City , San Diego , Seattle , Jacksonville , Minneapolis , Palo Alto , Orlando

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,698 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,698 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

19K reviews

4.0

Feb 2, 2015

A very old company working on retaining youthful qualities, but be prepared to be a cog in a massive machine.

Industrial engineer

Recommend

CEO approval

Business Outlook

Pros

Incredible benefits packages. Tuition reimbursement available immediately after hire. On site child care in certain locations. Flexible work arrangements.

Cons

Leadership and staffing is very global, so be prepared to work with teams in India, UK, and Argentina...a lot. Stack ranking is in full effect so ensure your performance is top notch. The company's human capital footprint is shrinking. Layoffs happen almost yearly and are swift and immediate.

2.0

Dec 27, 2014

Its not what you know, its who you know.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The time off given is not too bad.

Cons

There is no such thing as a secure job there anymore. Jobs are being sent overseas all the time. It doesn't matter how qualified you are for a job, if you are not a friend with the hiring leader... forget it! It used to be a great place to work. (in fact I worked there for 30 years till my job was sent to India) Management cannot be trusted. There is no consideration given to long time employees for new jobs, but policy states there shoul be.

2.0

Dec 8, 2014

Don't expect anything long term

Specialist business development

Recommend

CEO approval

Business Outlook

Pros

Market-rate compensation and good work life balance, that's about it. Stick it out for 1-2 years and get to a company that invests in American employees.

Cons

Endless red tape. The entire operations team is in India and the entire Phoenix office is from India. Insane micromanagement. More time spent on paperwork and sucking up than actually selling and making money. Middle management is typically horrible and upper management is inaccessible. Passive-aggressive gossipy culture.

Viewing 640 - 642 of 18,698 Reviews

Jobs at American Express

Customer Experience Concierge - Centurion Lounge - ATL

Manager - Executive Strategy & Communications

Manager - Pricing Analytics

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Ratings by demographic groups

Reviews by job title

A very old company working on retaining youthful qualities, but be prepared to be a cog in a massive machine.

Its not what you know, its who you know.

Don't expect anything long term

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