American Express reviews

4.1

81% would recommend to a friend

(18,617 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,617 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Feb 29, 2024

Team Leader

Recommend
CEO approval
Business Outlook

Pros

Culture Colleague support PTO Flex-schedule Remote

Cons

Leadership Alignment Favoritism Reactive not Proactive Mirco-managing Integrity is lacking

3.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Amex is usually known for good WLB, and lots of opportunity to move around and grow. They have pretty good benefits as well. Opportunity to buy week vacation as well.

Cons

Many people applied to be virtual during lockdowns and now the company is backtracking and forcing people hybrid. Company is in a hiring freeze and there has been restructuring so silent layoffs happening. Environment is not the best right now. If you are virtual company is pretty much telling you that you will not have any career growth.

3.0
Jul 19, 2023

Mgt is Horrible!

Recommend
CEO approval
Business Outlook

Pros

Excellent benefits with PTO from day 1

Cons

Metric system is rigged. Management is trained to micromanage you at all times. Pay does not match the work given. Be prepared to have multiple supervisor's, you will be moved often from team to team. Team leads barely know anything. Amex will often put individuals in Mgt and Team lead positions that have absolutely no knowledge of what you're doing. So when you need help you are set up to fail. Everything is based on your race and often times it is a well known fact that your pay will not match that of your other colleague's!! Especially when you have more experience and in the same position.

Viewing 109 - 111 of 18,617 Reviews

Glassdoor has 21,971 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.