American Express reviews

Where to start. The training isn't organized and is hard to follow. No real examples of what the job entails. You learn as you go and fill in the blanks from talking to other confused colleagues. Not all but a good bit of Team Leads are rude and short with you. Asking questions will be hard because the department is run on a teach yourself attitude. Condescending leadership. Everything you do effects their bonuses so many are not friendly. I literally have only worked here 8 months and already looking for new employment. Working here has taken my 5+ years in travel and made me re think my degree and life choices. Lol. The customers are absolutely rude and treat you like servants. Ofcourse their are a few that aren't but most will rush you and demand the moon. There's so much more. Just make sure to take the things you may be reading seriously into account. Most of it is true. I looked at Glassdoor before my start and didn't take the things I saw seriously. I fully regret that now. I'm depressed and it's time to go.

* Below average base salary compared to banks * Commission structure is misleading due to significant haircuts on declining margins and product mix * Highly political culture and favoritism * Excessive layers of management and militant style of leadership * Negative repercussions if you challenge the status quo * Unrealistic sales targets, particularly in first two years, and quick/discrimminatory decision in terminating folks not achieving goals * Inefficient processes and integration across pricing, credit, and contract management, resulting in slow decision times and lost business * Continuous changes in org structure and leadership inhibits momentum and perpetuates the politics