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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,632 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      5.0
      May 29, 2011

      Great place to work--you get out what you put in!

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express is a results driven company. You are rewarded well for performing well, both monetarily and in terms of career advancement. There is a big focus on work life balance because they want happy employees. Happy employees perform better. Everyone is super nice and it is fun to go to work.

      Cons

      The job itself can be stressfull, your expected to make an emotional connection, solve the cardmembers problem, give them a "benefit" on every call, and do it in under 300 sec. Plus your phone availability needs to be 90%. So it is work, work, work.

      2.0
      Mar 24, 2009

      Think twice before joining a company that took TARP money.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      For these tough times, the jobs are relatively secure though I'm not sure why. I was expecting more layoffs than we've had, and we actually are hiring in some cases. The pay and benefits are better than other banks.

      Cons

      It's become embarrassing to be associated with Amex since we took billions of dollars from the government through the TARP program. Whenever I am with a group of people outside of work, someone naturally asks where I work. My answer of "American Express" gets the whole group's attention and I must then endure a long list of complaints about what Amex is doing with their money. The chiding even comes from my own relatives. Once someone even said they pay my salary now. Thank goodness I don't work for AIG, or I guess I would be getting physical threats, but it's wearing nonetheless. Back in the '90s I respected our CEO Ken Chenault (then a Sr VP) and our other Senior leaders a lot for their wise conservative decisions, but I was wrong about Ken being at all conservative - something a bank really must have - and now I just feel shame.

      3.0
      Mar 4, 2009

      Meet the Spartans....err, the Centurions...

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      International business exposure is a plus. Also, many positions at Amex often have daily Interactions with many parts of the company including GCO, Sales/Marketing, Risk Management, Sourcing, CISO and Finance to name a few. You'll get a good understanding of how a business operates from A to Z. Generally speaking, the workforce is polite and people try to get along although the work environment can be very passive at times.

      Cons

      This used to be a stellar company to work for 4 years ago. Yes, the pay wasn't great but the back end compensation balanced it out if you worked there for at least two years. Bonuses, restricted stock and retirement contributions on top of the standard 401k match really helped out. The medical benefits were a lot better then as well. Now, this company is a shell of its former self-- more like "Meet the Spartans" than "300." A comedy of errors has been played out under current leadership which sent the stock price into the abyss. With the degradation of the back end compensation and decrease in medical benefits, the fact that pay is low is now very underscored.

      Viewing 136 - 138 of 18,632 Reviews
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