American Express reviews

Directors are super individual contributors, not organizational managers. As such, there are gaps/overlap in departmental and interdepartmental roles and responsibilities. This causes problems for others lower in the organization to address/resolve on an individual basis rather than organizationally. Workload can be extreme for high-contributors.

As a highly driven individual, I'm often concerned that we have become soft at the expense of Shareholder interest, and am often in a frustrated state as a result. The work is sparse and not challenging, but more importantly the Technologies organization as a whole is not the high performing organization it used to be. The portion of our time we put into keeping our current level of staff is quite large. In addition to the constant justification of the importance of our jobs, common in any organization, we undertake work with questionable value-add because we have the time to do so. This is a recent development, occuring only in the last five years or so, and could change with these tough economic times.