American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jan 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Large company with a great variety of businesses globally. Good opportunities for lateral moves to learn about different businesses especially at a campus location - New York, Phoenix, London, Singapore, India, etc.. Decent benefits including flexible work schedule with arrangement, time off, and on-site services for those at a campus location.

Cons

Less than satisfactory technology support (outsourced vendor). Many more career opportunities at the Manager, Senior Manager and Director levels than Vice President level. Difficult to get promoted from Director to Vice President due to many current Vice Presidents fighting for the same opening, thereby leaving many "career Directors". Compensation for below Vice President positions generally at or below comparable positions at other companies despite what Human Resources is stating based on their studies. Some business units harbor unique cultures in terms of working late, dress and behave a certain way, and scheduling excessive amounts of meetings. Staff at New York City campus is notorious for being late up to 15 minutes that waiting for 15 minutes is termed "Amex time"!

3.0
Jan 6, 2011

Great Work Life Balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and working environment. Mix feelings management.

Cons

Too to get decisions made at the top levels.

3.0
Dec 22, 2010
Recommend
CEO approval
Business Outlook

Pros

Work experience at American Express was fast paced and interesting.

Cons

Work experience at American Express personel performed the duties of multiple persons without benefit of compensation.

Viewing 18508 - 18510 of 18,632 Reviews

Glassdoor has 21,990 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.