Is American Express a good company to work for?

American Express has an overall rating of 4.1 out of 5, based on over 21,962 reviews left anonymously by employees. This rating has been stable over the past 12 months. 81% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. The best reviews about American Express have been left by employees working as Sr. Analyst - Marketing , Sr Manager, Marketing and Information Security Analyst .

Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (562) , Manager (537) , Software Engineer (503) , Director (490) , Business Analyst (438) , Customer Care Professional (435) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (287) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (176) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2655 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1621 reviews)); "Amex offers great benefits as well and you can tell they care about their employees." ((in 1540 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 994 reviews)); "Good pay and very free" ((in 751 reviews))

What are the cons of working at American Express according to real employee reviews?

"Low salaries and not a lot of promotion options" ((in 484 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 431 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 207 reviews)); "Limited growth opportunities and learning" ((in 116 reviews)); "Too much office politics but I guess it happens in every company" ((in 86 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What American Express locations have received the highest employee ratings?

Cleveland , Austin , Las Vegas , Miami Lakes , Arizona City , Sandy , Tulsa , Pembroke Pines , Philadelphia , Tempe

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American Express

American Express reviews

4.1

81% would recommend to a friend

(18,608 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

American Express has an employee rating of 4.1 out of 5 stars, based on 18,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Jan 25, 2009

It's a wonderful life

Technical architect

Recommend

CEO approval

Business Outlook

Pros

The people are great, at all levels. If you have a good idea then it will get picked up and used (or at least thought about). The hierarchical nature of the company is mainly around the structure for reporting. If you need to gain approval of a senior member of staff, or just want a chat, then they tend to have open doors.

Cons

It's a big company, so there can be quite a bit of bureaucracy. We are global, so there can be a lot of work outside of "normal" hours.

4.0

Dec 29, 2008

Great place to work, with mediocre pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

High work standards, respect for people, work like balance and benefits package. There are also a lot of training opportunities and, if you're smart enough to learn who to connect with, plenty of opportunities for growth. At Amex you have the chance to work with top notch professionals and all sorts of experts, thus learning from the best. Teamwork is a guiding principle and you can always count on people to help you out. If you prove yourself capable and trustworthy you receive lots of autonomy to do your job. Amex is quick to recognize a job well done (sometimes too quick!).

Cons

Base pay at Amex is really poor and the internal mechanisms to assess equity are outdated and way too slow. Having good benefits is just one thing that makes a great place to work great. Amex's compensation philosophy is to pay below the market and compensate with benefits. But to be truly effective the benefits package lacks flexibility (childcare allowances are only useful if you have a child). Therefore, the company should update it's salary position, become more competitive as far as base pay goes, and re think its benefits package to make it more suitable to different employee populations.

5.0

Apr 9, 2012

Want to learn how to lead? Come here...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong culture of leadership, travel the world, learn multiple businesses with several intelligent and talented individuals, OK to run your own business.

Cons

As with any big company, managing through some bureaucracy is necessary and can slow down decisions - the best will find ways to get things done and avoid all together.

Viewing 18601 - 18603 of 18,608 Reviews

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It's a wonderful life

Great place to work, with mediocre pay

Want to learn how to lead? Come here...

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