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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,642 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,642 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Aug 3, 2016

      There are two kinds of employees at American Express...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a good place to work as long as you can manage the stress of constant lay-offs (restructuring, re-engineering, migrations, etc.)

      Cons

      There are two kinds of employees at American Express - those that have been laid off and those that are going to be laid off. Over the last 10 years that I worked there restructuring happened increasingly frequently to the point where it happened AT LEAST annually.

      2.0
      Aug 2, 2016

      Travel Consultant

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      salary is a little attractive taking into consideration the only requirements is a high school diploma.

      Cons

      management is a nightmare. most travel consultant have more knowledge than leaders, i wonder who leading who

      1.0
      Jun 20, 2016

      incompetent Leadership

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, 401k match, vacation time

      Cons

      They say they live by blue box values but allow and encourage their agents to steal from the cardmember by overcharging. Poor technology for the cardmember and agent experience while emphasis is on big brother technology. Works likes a 3rd world call center. And they are a "bank" when it is convenient to them disciplining agents and not paying out bonuses. Lack of trust all around. Awful managers and team leaders, directors ok but never available and the higher you go the more out of touch they are. No wonder Amex is like a sinking ship on their travel side. You can book FHR with any Virtuoso Agency such as Pro Travel.

      Viewing 247 - 249 of 18,642 Reviews
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      Glassdoor has 22,000 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.