Item: American Express
Rating: 4
Author: Former employee - Merchant Services

Question 1

Is American Express a good company to work for?

Accepted Answer

American Express has an overall rating of 4.1 out of 5, based on over 22,057 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at American Express to a friend and 80% have a positive outlook for the business. The best reviews about American Express have been left by employees working as Sr. Analyst - Marketing, Sr Manager, Marketing and Information Security Analyst.

Question 2

Does American Express pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at American Express?

Accepted Answer

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Express 4.1 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

Question 4

What are the top reviewed jobs at American Express?

Accepted Answer

Analyst (565), Manager (545), Software Engineer (505), Director (492), Business Analyst (437), Customer Care Professional (437), Customer Service Representative (416), Senior Manager (389), Senior Analyst (293), Travel Consultant (288), Assistant Manager (221), Project Manager (219), Team Leader (190), Product Manager (181), Financial Analyst (155)

Question 5

What are the pros of working at American Express according to real employee reviews?

Accepted Answer

"There are always people and teams you can get along with and have a good work/life balance." ((in 2673 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1623 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1568 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1000 reviews)); "Good pay and very free" ((in 773 reviews))

Question 6

What are the cons of working at American Express according to real employee reviews?

Accepted Answer

"Low salary and increases" ((in 491 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 115 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 91 reviews))

Question 7

What are employees saying about American Express layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

Question 8

What are the top reviewed American Express locations?

Accepted Answer

New York, Phoenix, Sunrise, Salt Lake City, Fort Lauderdale, Atlanta, Miami, Plantation, Greensboro, Scottsdale, Chicago, Los Angeles, Houston, Dallas, Tampa, Saint Petersburg, San Francisco, Sandy, Charlotte, Washington, West Valley City, Arizona City, Boston, Jersey City, San Diego, Seattle, Jacksonville, Minneapolis, Palo Alto, Orlando

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