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American National Insurance

Engaged Employer

American National Insurance reviews

2.9

39% would recommend to a friend

(886 total reviews)
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Tim Walsh

46% approve of CEO

31% positive business outlook

American National Insurance has an employee rating of 2.9 out of 5 stars, based on 886 company reviews on Glassdoor which indicates that most employees have an average working experience there. The American National Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

886 reviews
5.0
Mar 25, 2015
Recommend
CEO approval
Business Outlook

Pros

American National provides three months of generous paid training which allows new agents to become familiar with the industry, American National's products, American National's procedures, and American National's applications. The agent advance agreement (AAA) is fair because it is designed to allow award agents with a consistent amount of compensation on a month to month basis. There is also the honor roll bonus which awards additional compensation per month for agents that validate their goals, and a deferred/qualified sign on bonus for qualified agents wishing to stay with American National. The team is also very helpful. It is very convenient to reach a point of contact whether that someone is from the underwriting team, the marketing team, or the training team, the point of contact almost always responds to an email promptly. I am very satisfied with the level of service that American National's team of representatives has provided. American National also has alliances with other companies. If the risk is ineligible through American National, we can rely on our brokers to insure almost any risk. American National also awards generous marketing points so that new agents have sufficient American National branded marketing material to distribute.

Cons

At first I was dissatisfied with the American National's technology. The agent websites seemed outdated, the software we use seems older, our mobile application is only available for Apple devices, our marketing imagery seemed out of date. In comparison to what other large captive companies are doing with their technology, I thought American National would have leaps and bounds to make to catch up. However American National is making those leaps and bounds. American National has recently designed a resourceful online marketing dashboard. We have new and improved agent websites, and we are undergoing a revamp of American National's brand. It's all very exciting as I can tell American National is putting forth a great amount of effort to bring forth a strong captive brand for this modern environment.

1.0
Mar 19, 2015

Lot's of opportunities for advancement.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Okay salaries. Lots of paid time off and holidays. If you are a fast learner and like to work nonstop you can advance fast.

Cons

New management took over and so many changes occurred. Way to much drama and conflict and discord. Some of the supervisors will micromanage you to death.

2.0
Mar 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Most of the employees are nice and I don't feel like management is constantly micromanaging me.

Cons

Pay is at the bottom tier of the industry average while they expect claims reps to shoulder the vast bulk of the work. It's very common for most employees not on a time card to work after hours and come in on weekends. Progress at the Missouri office is stymied by bureaucracy in Texas. It literally takes MONTHS to get a job listed when someone leaves, and we are perpetually understaffed as a result. I can't help but feel like this is done on purpose to encourage turnover and decrease staffing costs. Claims are the HEART of any insurance company, and the claims department is the LEAST funded and appreciated. Walk around some other departments in the Springfield office and see how nice their work environment is, then go to the Men's bathroom on the claims floor where we have leaks over our toilets, and water from the bathroom(s) above are LITERALLY leaking on our heads when we use the restroom. The trainers are great but the training is a joke. It's come a long way but they fail to retain new and quality employees because they'll bring in new people with 0 experience and start dumping claims on them, then expect them to go through training MONTHS after they've been there and are already sinking in the workload.

Viewing 808 - 810 of 886 Reviews

Glassdoor has 972 American National Insurance reviews submitted anonymously by American National Insurance employees. Read employee reviews and ratings on Glassdoor to decide if American National Insurance is right for you.