As stated above, management was poor at best. There were some good managers, my direct report was fantastic, upper management on the other hand, was a different story and their "people first" slogan is a complete farce.
IT organization was an unmitigated disaster. Chapter 11 hit department budget hard, often leading to cut corners that left employees and managers in a lurch. Leadership within the IT organization was tone deaf, inept and ineffective at best. Despite token programs like "AppreciATD", management rarely ever recognized the contributions of rank and file employees, but would often pat themselves on the back.
The IT organization operated without any SLAs(Service Level Agreements) whatsoever. This meant the business was more or less allowed to dictate expectations to IT, often leading to unrealistic deadlines and service expectations. It was not uncommon for a hiring manager to submit an equipment request for a new user on a Thursday or Friday, with a start date of the following Monday. For some departments, including the one I worked for, scope of work was not clearly defined. This lead to some departments being assigned responsibilities they were not fully qualified to take care of.
The Help Desk was anything but. This department was one of the most poorly run parts of the IT organization. Analysts were instructed to copy and paste emails, received from users seeking assistance, directly into tickets that were then escalated to tier 2 support. Tier 1 triage was often performed by tier 2. First call resolution was not tracked and there was no accountability for the poor quality of service coming from the department.
Unless you are absolutely desperate for a paycheck I would stay as far away from this company as possible and if you do accept a position, keep looking for something better.
