Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits for exempt employees are good because there are a lot of exempt union workers." ((in 113 reviews)); "good pay and free money." ((in 57 reviews)); "The people I work with are great and the work we do is rewarding." ((in 33 reviews)); "salary seem competitive" ((in 23 reviews)); "Good Work/life balance" ((in 20 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 43 reviews)); "Most low level managers have no idea how to manage people." ((in 17 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "no training, advancement, old boy network, union" ((in 11 reviews)); "Management actively partakes in favoritism" ((in 10 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

617 reviews

3.0

Sep 12, 2013

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

new and challenging opportunities to participate and contribute in emerging areas of water and wastewater treatment and management; opportunities to learn about different facets of drinking water and wastewater treatment; good benefits

Cons

Compensation ; rotating HR ; long work hours and field-related work; lack of vertical progress; unsure of company's direction and policy on wastewater or reuse sector

1.0

Aug 28, 2013

Customer Service

Customer service

Recommend

CEO approval

Business Outlook

Pros

Coworkers are very nice and friendly.

Cons

Terrible management and micro managers.

5.0

Jul 10, 2013

Great Company for the Bluegrass

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cares deeply about its customers and employees.

Cons

Corporate structure does not always fit.

Viewing 577 - 579 of 617 Reviews

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Jobs at American Water

Operator in Training - Wastewater

Wastewater Operator / Operator in Training

Laboratory Technician