Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 109 reviews)); "good pay and free money." ((in 56 reviews)); "The people I work with are great and the work we do is rewarding." ((in 33 reviews)); "salary seem competitive" ((in 22 reviews)); "Good Work/life balance" ((in 21 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 44 reviews)); "Most low level managers have no idea how to manage people." ((in 18 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 14 reviews)); "The best example of amatour leadership is the IT department (T&I)" ((in 14 reviews)); "no training, advancement, old boy network, union" ((in 11 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

4.0

Mar 4, 2014

Inspector

Recommend

CEO approval

Business Outlook

Pros

You go outdoors and check homes who have sprinkling systems.

Cons

There is nothing negative about the company.

4.0

Sep 14, 2013

Great experience. Plenty of opportunity along with long hours.

Director

Recommend

CEO approval

Business Outlook

Pros

People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

Cons

Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.

3.0

Sep 12, 2013

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

new and challenging opportunities to participate and contribute in emerging areas of water and wastewater treatment and management; opportunities to learn about different facets of drinking water and wastewater treatment; good benefits

Cons

Compensation ; rotating HR ; long work hours and field-related work; lack of vertical progress; unsure of company's direction and policy on wastewater or reuse sector

Viewing 577 - 579 of 617 Reviews

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Jobs at American Water

Wastewater Operator / Operator in Training

Laboratory Technician

Relief Water Operator