Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 120 reviews)); "good pay and free money." ((in 44 reviews)); "The people I work with are great and the work we do is rewarding." ((in 36 reviews)); "salary seem competitive" ((in 25 reviews)); "American Water has great employees" ((in 11 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 40 reviews)); "No work life balance and very unorganized" ((in 20 reviews)); "Most low level managers have no idea how to manage people." ((in 17 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 14 reviews)); "Director level promotions and job changes including layoffs and terminations happen often." ((in 10 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

3.0

Sep 26, 2023

Good place to work, but...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, People, Location, Culture, Salary

Cons

Large, Executive turnover, opaque, support

3.0

Sep 13, 2022

Company is OK

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from Home, training easy, supervisor good.

Cons

They have asked many of us that started remote to return to the office. But did not mention this prior to hiring us. Sometimes dishonest with their intentions.They also need to pay more.

3.0

Dec 20, 2021

Good and Bad

Senior operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Great, secure field to be in. Job description clear.

Cons

Management overly influenced by culture demands, senior leadership lacking any real utility experience.

Viewing 178 - 180 of 617 Reviews

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Jobs at American Water

Wastewater Operator / Operator in Training

Relief Water Operator

Laboratory Technician

Associate, Accountant

Operations Support Administrator