Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 202 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Good work life balance in here" ((in 32 reviews)); "Solid company with excellent reputation and training." ((in 32 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 52 reviews)); "Low pay and busy work mostly" ((in 50 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 33 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 23 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,022 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Oct 13, 2025

Great Comapany, Generous Benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed my time working for Amica Insurance. Unfortunately the pandemic really impacted my department making it a difficult place to work. I did leave during the pandemic, but I’m sure things are back to status quo. I was paid very well, and had frequent raises, many bonuses. They had lots of fun events and activities all free to employees and sometimes their family members too. Health insurance was great too, and very affordable. Generous vacation days, paid holidays off. Cafeteria food was subsidized by the company and super cheap. If you got the “healthy option” it was even less. The culture was great and I truly did enjoy my time there. The CEO is a kind man who takes care of his people. He works right on campus along side everyone else and will frequent company outings and activities. It was hard to see the pandemic take its toll.

Cons

Systems were a bit outdated, and when they did try to update them, it was not a fun experience. They are a bit behind in the times with technology in some departments. Schedules could be better, but holidays off was much appreciated.

Amica Insurance Response

7mo

Thank you for taking the time to share such detailed feedback about your experience on Glassdoor. We appreciate the kind words about our company culture, benefits, pay, and the time off that we offer! Please know that we greatly appreciate the feedback we receive from our employees, and although you no longer work with the company, we welcome you to email us at employeefeedback@amica.com regarding your comments about technology and scheduling. We look forward to hearing from you so we can learn more about your experience! Thank you again.

3.0

Oct 5, 2025

compliance

Compliance analyst

Recommend

CEO approval

Business Outlook

Pros

Friendly place to work and quiet.

Cons

Lacking technology, sometimes stuck in the old way of doing things.

Amica Insurance Response

7mo

Thank you for your review and recommendation. We’re glad to hear that you’ve found Amica to be a friendly place to work. Regarding our technology, we’d welcome the opportunity to speak to you to learn more about your concerns. If you’re interested, could you please email us at employeefeedback@amica.com? Thank you again.

5.0

Oct 1, 2025

Love Working at Amica

Lead data governance analyst

Recommend

CEO approval

Business Outlook

Pros

Worklife Balance is Great! I have many opportunities to do what I love to do. My boss cares about me and my career! Amica is extremely inclusive as a company.

Cons

Cons are more operational, and I am helping eliminate the gaps. So far, I have not found anything that would make me leave or change my mind.

Amica Insurance Response

7mo

Thank you for the five-star review! We’re so glad to hear you appreciate our commitment to creating an inclusive workplace, and we’re glad that you’ve had the opportunity to do what you love. Thanks again for taking the time to review your experience on Glassdoor!

Viewing 46 - 48 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative

Associate Customer Care Representative - Lisle, IL

Associate Customer Care Representative

Associate Customer Care Representative - Flex

Associate Customer Care Representative

Amica Insurance

Amica Insurance reviews

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compliance

Love Working at Amica

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