Amica Insurance reviews

3.9

74% would recommend to a friend

(296 total reviews)
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Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Reviews by job title

296 reviews

Reviews about "Compensation"

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1.0
Jul 19, 2022
Recommend
CEO approval
Business Outlook

Pros

There are some really nice people who work here.

Cons

Amica management turned a good place to work into a negative micromanaged environment. While other insurance companies are increasing pay to keep up with inflation, Amica upper managements solution was to gave us new job titles. Instead of licensed insurance representative (which we all are) they gave us customer care. Only because if they call us licensed they would have to pay us more according to average salary data. Giving us a more demeaning title means they dont have to. They think we are dumb and dont realize this. Amica has too many managers, not enough people doing the actual work. Dont spend your life in a micromanaged call center. Look elsewhere.

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Amica Insurance Response
4y
Thank you for taking the time to share this feedback about your experience at Amica, and we’re sorry to hear you feel this way. We are always listening to the comments we receive from our employees and would never retaliate against someone for sharing their thoughts on how we can improve. We will keep your feedback in mind as we continue making Amica a great place to work. Thank you again.
2.0
Jun 23, 2022

Downhill fast

Recommend
CEO approval
Business Outlook

Pros

Benefits , long time customers and coworkers

Cons

Amica has lost its warm customer service feel. Long time insureds with many books of business no longer feel appreciated. Amica is now more interested in micro managing employees than retaining them or customers. Amica implements to many new things at once which is extremely overwhelming and no longer worth the pay. The expectations now give employees anxiety which is why probably at least 35% of the staff has left the company. It's sad and a shame as I used to be so proud to say amica was my employer.

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Amica Insurance Response
4y
Thank you for you review and honest feedback. We’re always listening, and feedback from our employees continues to help us make Amica a great place to work. Because of this, we would appreciate the opportunity to discuss your comments with you directly. Could you please email us at employeefeedback@amica.com so we can learn more? Thank you.
5.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

You don't stay at Amica 35 years by accident. Great place to work for many, many reasons including these: - Caring/family atmosphere - Feel respected and valued which starts at the top with Senior Management - You matter - Your voice is heard - Great benefits and pay - Amica celebrates a lot of paid holidays - Work/Life balance - Allowed some work from home days

Cons

I'm not saying Amica is perfect, as no place is perfect, but I can't think of a negative of working here.

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Amica Insurance Response
4y
Thanks so much taking the time to share this five-star review and recommendation! We’re happy to hear that, after 35 years at Amica, you continue to find it to be a great place to work with great benefits. Thank you again for your honest feedback!
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