Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 202 reviews)); "Atmosphere and people are great." ((in 75 reviews)); "Coworkers are great and makes the day go by fast." ((in 41 reviews)); "Good work life balance in here" ((in 38 reviews)); "Solid company with excellent reputation and training." ((in 36 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 49 reviews)); "Low pay and busy work mostly" ((in 45 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 24 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

4.0

May 22, 2024

Pay

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Flexibility, smaller size, great benefits

Cons

Difficult to get promoted, strict executives, high level of customer service expectations

Amica Insurance Response

2y

Thank you for the review and recommendation! We’re glad to hear your comments about the flexibility and benefits we offer. Regarding promotions, please speak with your manager about the opportunities available to you, or feel free to reach out to us directly. If you’re interested in this or in expanding on your feedback further, please email us at employeefeedback@amica.com. Thank you again!

1.0

May 21, 2024

Ran into the ground

Team member

Recommend

CEO approval

Business Outlook

Pros

Stability and some decent coworkers.

Cons

Amica serves as a tragic example of a once great company that been ran into the ground. The management job is pretty much being a Taskmaster and telling people to get back on the phones. You micromanage your team every second of every day. Workforce management is Championed but it has cost amica dozens of good employees Your promotion is based on who you know in home office and if you fit their characteristics for upper management. Changes in SCS leadership in the past 3 years have caused permanent damage to this once great company. Pay is atrocious and the benifits keep getting reduced. The leadership is so chained to the past that their managment promotion structure is from 30 years ago.

Amica Insurance Response

2y

We’re sorry to hear you feel this way, and that you don’t recommend Amica after your time here. Even though you’re no longer with the company, we’d appreciate the opportunity to learn more about your experience and some of the concerns you shared. Please email us at employeefeedback@amica.com. Thank you.

5.0

May 6, 2024

Plan to retire here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Unmatched job security / stability -Great pay / benefits -Hard work is recognized -Incredible people / teams

Cons

Very little to complain about - would all be minor nitpicks.

Amica Insurance Response

2y

Thank you for the five-star review and for sharing your experience of more than 20 years at Amica! We appreciate your recommendation and the kind words about our pay and benefits, as well the co-workers that you’ve been surrounded by during your time here. Thanks again!

Viewing 148 - 150 of 1,022 Reviews

Jobs at Amica Insurance

Associate Customer Care Representative - Flex

Associate Customer Care Representative

Associate Customer Care Representative - Flex

Associate Customer Care Representative

Amica Insurance

Amica Insurance reviews

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Ran into the ground

Plan to retire here

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