Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,072 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 209 reviews)); "Atmosphere and people are great." ((in 74 reviews)); "Good work life balance in here" ((in 38 reviews)); "Coworkers are great and makes the day go by fast." ((in 38 reviews)); "Solid company with excellent reputation and training." ((in 32 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 50 reviews)); "Low pay and busy work mostly" ((in 46 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "Then you get penalized by having 1 of your 2 work from home days taken away because you can't meet unrealistic expectations." ((in 26 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,022 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Ratings by demographic groups

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Gender

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Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Feb 29, 2024

Excellent Company to work for

Associate customer service representative

Recommend

CEO approval

Business Outlook

Pros

Reliable colleagues, plenty of support from management.

Cons

Constant changes in management. Hiring new managers with no experience in Insurance or managing experience. No opportunity for growth. Favoritism.

Amica Insurance Response

2y

Thank you for your review! We’re always interested to learn about the experience of our employees, and we’re glad that you found reliable co-workers and plenty of support from management during your time here. We’d like the opportunity to learn more about the cons you shared as well. Regarding opportunities for growth, please know that we regularly review the opportunities that are available to our employees to ensure that there is mobility for many positions. If you have more detailed information you can share with us about your experience, please email us at employeefeedback@amica.com. Thank you again.

5.0

Feb 28, 2024

Outstanding Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture and plenty of opportunity for professional growth. The collaborative and supportive environment promotes a high level of engagement and results in long employee retention. I am proud to be part of this organization!

Cons

This company is run exceptionally well and no cons in my opinion.

Amica Insurance Response

2y

Thank you for the five-star review, recommendation, and feedback about our culture and the opportunities for growth and engagement that we offer! We really appreciate your kind words and are glad that you have had a great experience at Amica. Thank you again!

1.0

Feb 25, 2024

Outdated and unstructured

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Nothing that I can think of - One of the most toxic employers out there run by a group of entitled and privileged brats.

Cons

- Organization is very very unstructured - They’ll suck the blood out of every hard working employee - They’ll hire somebody at the Director level and promote them to Sr Vice President in less than 5 months, and hard working employees get no recognition - Their annual pay raises are a joke, hikes are a maximum 4% despite seeing a steady financial performance shown by the company - The company’s data is literally garbage to work with and you ask your manager for help to work with and they’ll downgrade your ratings in the annual performance review - This is the most toxic environment that I have worked in and wouldn’t recommend to you if you wanna get paid a fair salary and would like to see a steady growth in your career I don’t see any efforts for diversity inclusion - hardly any African Americans, Hispanic, or other race employees

Amica Insurance Response

2y

We’re sorry to hear you feel this way, and we’re concerned about many of the comments you shared in your review. We’d like the opportunity to get in touch with you to learn more about your experience, so please email us directly at employeefeedback@amica.com and we’ll schedule some time to speak with you. Amica’s updated DEI strategy focuses on hiring, promoting and retaining our diverse workforce. Our initiative on building a more inclusive community where employees feel they belong and are valued is important to us and to our success as an organization. Thank you again.

Viewing 178 - 180 of 1,022 Reviews

Jobs at Amica Insurance

Marketing Manager

United States

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Associate Customer Care Representative

Associate Customer Care Representative - Flex

Associate Customer Care Representative - Flex

Associate Customer Care Representative - Service Center

Amica Insurance

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