Is Amica Insurance a good company to work for?

Amica Insurance has an overall rating of 3.9 out of 5, based on over 1,073 reviews left anonymously by employees. This rating has increased by 10% over the last 12 months. 74% of employees would recommend working at Amica Insurance to a friend and 75% have a positive outlook for the business. The best reviews about Amica Insurance have been left by employees working as Senior Account Manager , Associate Sales Representative and Associate Customer Service Representative .

Does Amica Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Amica Insurance employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amica Insurance. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Amica Insurance?

74% of Amica Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amica Insurance 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Amica Insurance?

Customer Service Representative (63) , Account Representative (49) , Claims Adjuster (40) , Account Manager (35) , Associate Account Representative (27) , Sales Representative (19) , Claims Representative (17) , Customer Service Representative (CSR) (15) , Associate Customer Service Representative (12) , Senior Account Manager (12) , Adjuster (11) , Sales Associate (11) , Associate Sales Representative (10) , Customer Care Representative (8) , Intern (7)

What are the pros of working at Amica Insurance according to real employee reviews?

"There are great benefits and admittedly it's hard to remember them all in order to take advantage." ((in 196 reviews)); "Atmosphere and people are great." ((in 74 reviews)); "Coworkers are great and makes the day go by fast." ((in 40 reviews)); "Good work life balance in here" ((in 38 reviews)); "Solid company with excellent reputation and training." ((in 38 reviews))

What are the cons of working at Amica Insurance according to real employee reviews?

"Poor management; No upward movement available; behind the industry in products." ((in 49 reviews)); "Low pay and busy work mostly" ((in 48 reviews)); "Account managers have begged for years to be paid for 40 hours like other underwriters within the industry but to no avail." ((in 32 reviews)); "They are finally adapting to more work from home days, 2 work from home, 3 days in the office but i feel that the only reason why they made that change is because they are not able to higher anyone and other companies realize that you can still be successful and have responsible workers do their job from home." ((in 24 reviews)); "Bad upper management." ((in 19 reviews))

What are employees saying about Amica Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amica Insurance layoffs and their outlook for job security at Amica Insurance in 2026.

What are the top reviewed Amica Insurance locations?

Lincoln , Providence , Houston , Austin , Raynham , Frisco , Denver , Phoenix , Atlanta , Spokane Valley , Orlando , Westborough , Raleigh , Henderson , Sugar Land , Costa Mesa , Boston , Columbia , Rochester , East Hartford , Glastonbury , Spokane , Lake Oswego , Greenville , Duluth , Albany , Fairport , Concord , Hartford , Liberty Lake

Amica Insurance reviews

3.9

74% would recommend to a friend

(1,023 total reviews)

Edmund (Ted) Shallcross III

81% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,023 reviews)

Ratings by demographic groups

Race / Ethnicity

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Amica Insurance has an employee rating of 3.9 out of 5 stars, based on 1,023 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amica Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Oct 9, 2023

Great benefits, otherwise pretty stressful

Employee

Recommend

CEO approval

Business Outlook

Pros

-Great benefits -Flexible Schedule options -2 work-from-home days -Opportunities for promotion

Cons

-Sometimes unhealthy "workplace" culture. They expect all employees to be engaging & consider that in your pay raise (has some weight on your quarterly/yearly goals). So this place is not "introvert" friendly. -Managers are put under pressure from supervisors which results in the whole team feeling under pressure -The company overall tends to be pretty old school, there are more older employees here so as someone under 30 years old, you can feel the generation gap as the company and its older employees tend to be resistant to change (not allowing for more WFH days for example). Or focusing on employee's work rather than their ability to engage/chit-chat. Was hoping more changes would come since there's a new CEO but haven't seen much change there.

Amica Insurance Response

2y

Thank you for your review and providing honest, open feedback on Glassdoor. We’re happy to hear that you enjoy Amica’s benefits, our hybrid work schedule and the opportunities available to you. Please know that we’re always listening, and we strive to ensure all of our employees feel a sense of inclusion & belonging, whether introverts or those more prone to be outgoing. We’d like to get in touch with you to learn more about your experience at Amica. If you’re interested, please email us at employeefeedback@amica.com so we can schedule some time to speak with you. Thank you again.

4.0

Oct 8, 2023

Good company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits and job security as well as work culture

Cons

Work life balance is not the best

Amica Insurance Response

2y

We appreciate you taking the time to share this review on Glassdoor! Thank you for the kind words about Amica’s benefits and the culture you’ve experienced during your time here. We’d like to learn more about the comments you shared regarding work-life balance. Could you please email us at employeefeedback@amica.com with additional information? Thank you.

3.0

Oct 7, 2023

No room for growth unless able to relocate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and 401k match

Cons

In order to move up into leadership, you have to be willing to relocate and they are mainly considered "mobile" positions so you don't stay at same location. Pay is not great (compared to other insurance companies) Even in customer service roll, only requirement they seem to focus on is getting life insurance quotes

Amica Insurance Response

2y

Thank you for you review and the comments about our benefits. Amica strives to provide our employees with a balanced total rewards package including competitive base and variable pay in addition to a robust suite of benefits. We seek to pay all our employees fairly and competitively by regularly reviewing available market data and instilling a pay-for-performance model and culture at Amica. We’re sorry to hear that you don’t recommend us, and we’d like to get in touch with you to learn more about some of the additional feedback you shared. If you’re interested, please email us at employeefeedback@amica.com. Thank you.

Viewing 235 - 237 of 1,023 Reviews

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Amica Insurance

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Great benefits, otherwise pretty stressful

Good company

No room for growth unless able to relocate

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