Is Amtrak a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Amtrak have rated their employer with 3.4 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Amtrak employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Amtrak now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Amtrak .

Does Amtrak pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Amtrak with 4.0 out of 5 stars based on 32 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Amtrak.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (16) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Good benefit and decent paid" ((in 190 reviews)); "Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 188 reviews)); "Great team and people." ((in 74 reviews)); "Good salary and tips" ((in 31 reviews)); "Good for Work life balance" ((in 25 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 36 reviews)); "Too many managers get in the way" ((in 33 reviews)); "Poor leadership and financially unstable" ((in 24 reviews)); "Culture is terrible." ((in 23 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 22 reviews))

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Amtrak

Amtrak Customer Service (CSR) reviews

3.4

68% would recommend to a friend

(32 total reviews)

Stephen Gardner

Not enough data to show CEO approval

80% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.7

Career opportunities

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

Customer Service (CSR) employees have rated Amtrak with 3.4 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amtrak is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

4.0

Jun 5, 2024

Ok

Account manager

Recommend

CEO approval

Business Outlook

Pros

Ho best I haven't seen company like this

Cons

Ok best to say it is good

5.0

Apr 16, 2024

former employee

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great job with great benefits

Cons

no cons i relocated to a different state

5.0

Jan 3, 2024

Stellar Employer

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Union pay & protection. (Sometimes a double-edge sword, but very rarely.)

Cons

Having to deal with the public. Only about 2% give you a hard time.

Viewing 1 - 3 of 32 Reviews

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Amtrak

Amtrak Customer Service (CSR) reviews

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former employee

Stellar Employer

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