Amtrak reviews

3.6

70% would recommend to a friend

(1,272 total reviews)

Stephen Gardner

68% approve of CEO

58% positive business outlook

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Jun 17, 2015

CSR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amtrak has great retirement and you will make good money.

Cons

You will get no support from management. Dealing with the public all day every day can get pretty rough. I just got tired of being called names and getting verbally abused by passengers

4.0
May 19, 2015
Recommend
CEO approval
Business Outlook

Pros

The starting wage is decent. The hours and days off are good for part time employees. Also, you can work on your own without management breathing down your neck.

Cons

No medical benefits or sick time for part time employees.

1.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, Pay is good, could be better

Cons

Came to Amtrak with hope and dreams of providing for my family, me and working hard and just wanting to do good. I work for a company that judges a book by its cover, listens to the wrong employees and basis there decisions on what they hear. I have no beef with upper management, Joe B is a great guy (Meet him a number of times -he is top notch. maybe even better then Clator (maybe). I do my job endlessly day in and day out endlessly every week. I receive a letter today in the mail telling me I am not doing my job and in so many words (Shape up). Retraced my steps and I know I did everything within my powers to do the best I can. I am sad that this company really knows nothing of its employees except what they hear from select individuals who have no right passing judgement. Yesterday i received a letter saying a customer was not happy with my service. Today I will be teaching a class at New York University as an adjunct professor. Funny thing - a couple of years ago i put in an application for the training dept and they told me I am not qualified, but yet I teach graduate students on a weekly basis.

Viewing 298 - 300 of 1,272 Reviews

Glassdoor has 1,481 Amtrak reviews submitted anonymously by Amtrak employees. Read employee reviews and ratings on Glassdoor to decide if Amtrak is right for you.