Is Amtrak a good company to work for?

Amtrak has an overall rating of 3.6 out of 5, based on over 1,483 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 70% of employees would recommend working at Amtrak to a friend and 58% have a positive outlook for the business. The best reviews about Amtrak have been left by employees working as Intern , Engineer and Coach Cleaner .

Does Amtrak pay their employees well?

According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Amtrak. This rating has been stable over the past 12 months.

How satisfied are employees working at Amtrak?

70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Amtrak?

Intern (41) , Railroad Conductor (32) , Electrician (29) , Customer Service Representative (26) , Locomotive Engineer (24) , Coach Cleaner (22) , Lead Service Attendant (20) , Reservation Sales Agent (20) , Engineer (19) , Manager (18) , Project Manager (16) , Journeyman Electrician (14) , Conductor (13) , Trackman (12) , Train Conductor (12)

What are the pros of working at Amtrak according to real employee reviews?

"Union job with good pay ($28.67) per hour in Mechanical department as of 2017." ((in 192 reviews)); "Amtrak pays great and the benefits when employed full time are great." ((in 192 reviews)); "Great team and people." ((in 71 reviews)); "Good salary and tips" ((in 30 reviews)); "Good for Work life balance" ((in 28 reviews))

What are the cons of working at Amtrak according to real employee reviews?

"Long hours and unexpected over time" ((in 38 reviews)); "Too many managers get in the way" ((in 35 reviews)); "Terrible leadership" ((in 25 reviews)); "Culture is terrible." ((in 25 reviews)); "To much nepotism, they tend to promote ,younger people" ((in 21 reviews))

What are employees saying about Amtrak layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Amtrak layoffs and their outlook for job security at Amtrak in 2026.

What are the top reviewed Amtrak locations?

Washington , Philadelphia , New York , Chicago , Los Angeles , Wilmington , Riverside , Seattle , Boston , Oakland , New Orleans , Phila , Beech Grove , Long Island City , Lancaster , Miami , Atlanta , Bear , Sacramento , Baltimore , Newark , Lorton , Albuquerque , Providence , Portland , Harrisburg , Odenton , Long Is City , New Brunswick , Kansas City

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Amtrak

Amtrak reviews

3.6

70% would recommend to a friend

(1,274 total reviews)

Stephen Gardner

68% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.5

Career opportunities

3.3

Culture & values

3.1

Work/Life balance

2.9

Senior management

Amtrak has an employee rating of 3.6 out of 5 stars, based on 1,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jun 12, 2018

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people. Railroad family environment

Cons

Do not promote internal employees well

4.0

Jun 12, 2018

Great Resume Builder

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Retirement is good. Easy work load.

Cons

Pay is less than other industries.

2.0

Jun 7, 2018

An interesting tenure.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Spent almost 5 years at Amtrak. Was given an opportunity to learn an incredible amount about the industry, though it was usually an, 'into the fire,' situation. Had a lot of great colleagues. Was able to make a difference and build credibility to my department. There was little support before, so the changes were welcome all around. Had opportunities to interact at all vertical levels of the organization and even with outside agencies/other transit companies. Decent benefits and a good work life balance as well.

Cons

Where do I start... Always have to fight through the cumbersome, both a private and government entity identity crisis. Lots of red tape, bureaucracy, conflicting information, waste, double standards and an ongoing management vs. agreement animosity. It's not about what you know here, it's about who you know and how much they like you. Promotions and jobs are frequently given to people who don't qualify or have little to no experience in that area because of that. Communication is poor throughout the organization. Benefits support would always give conflicting information. True career development does not exist - good luck trying to get the company to cover certifications or anything similar. Raises were minimal and performance management was a joke. Every year was the same - 'As your manager I think you excelled in every area, but I cant mark that because we can only have x% and give a presentation to executives about why you exceeded.'

Viewing 841 - 843 of 1,274 Reviews

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Jobs at Amtrak

Chef - On Board Customer Service - 90348593 - Chicago

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Amtrak

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Ratings by category

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Great place to work

Great Resume Builder

An interesting tenure.

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