Amtrak reviews

Terrible leadership. Often reactionary to events instead of proactive in preventing them,

I have been in the travel industry for years but Amtrak is nothing like any other travel business I have worked for. Everything is scripted and you are rated and graded on how carefully you follow the script and how many times you use certain words. It's awful! It's a hard sell, over the top micro managed, disingenuous, and pressured job. I am used to creating a connection with clients but Amtrak just wants the sale and there is a ton of pressure on numbers and on what you say. They review your calls or they are listening in on them as they happen. You get performance reviews weekly. The commission isn't great. And if people have a problem with the trip they booked, it is unlikely that they will get any help from Amtrak. The complaint department is small, very poorly run, and people wait on the phone for hours to be able to talk to someone who is basically going to say that they can't help fix the problem. It's all incredibly expensive (overpriced) as well. Stay away from Amtrak as an employee and as a customer. It's a shame because the trip itineraries are great but overall it's just not worth it.