Management sits around and talks about personal situations, while there are customers on hold for management for 10-30 minutes at least. Be prepared to be cussed out from customers and have to deal with it. Customers are threatening, as I would be too if I did business with this company. Sales agents are basically bombarding businesses to join homeadvisor. I saw family for Christmas and Thanksgiving and told them where I worked and they instantly told me they block calls from homeadvisor agents all the time, so embarrassing. Company is a multimillion dollar company but cannot afford parking/parking lot, be prepared to walk and risk the safety of your car. Feel free to mention your safety concerns and they will do nothing about it but tell you “working on it”. You could do 100% everything right and more, and they will calculate your production to be average or below average, some how. Interview will make it sound like an impeccable place to work, but really it is nothing more than below average. Management plays favorites, as there are a lot of family members working basically under or with each other. Do not trust management with personal information, since they sit and socialize and are possibly family members, colleagues will find out your information even if you disclosed it as a private matter to management. People go around giving “high fives” while everyone else is working, and these people are typically “favorites”, and while they are high fiving and spreading germs, your production will somehow still be lower than theirs. PTO is non existent until 6 months of showing up, if you somehow are not human and can be perfect and not get sick or have a family member pass (being sick or family passing before 6 months will count against you). After 6 months of “earning” PTO, you get maybe a weeks worth, which is nothing compared to companies that are actually worth working for. Benefits are from AIC company so they are good, if you make it that far. They say you are a Customer Service Adviser Position but really, you are in a call center position. Very misleading, don’t be fooled like me. Turnover rate is high, for given reasons. People who work there will recommend their company is hiring to just about anyone who ask “who is hiring”. I won’t even put this company on my resume, due to the horrible experience, and how many customer threats I got on the phone. If you accept a job here, be prepared to sit on the phone besides break and lunch (only 30 minutes, while your car is parked 10 minutes away, thats 20 minutes right there just traveling), if you go to the bathroom outside of break and lunch, it will count against you. Other departments make more money, but their production metrics are 60% while other departments are required 85%. You may have a customer that requires extensive conversation with management outside of the phone call-this time will go against your production. Many colleagues there will put customers on hold, while they are just sitting there on their phone or socializing with management or others. I highly suggest not even considering this company.
