Micro management daily from above brings down morale and creates more stress in an already stressful sales environment - each day is it's own day
Goals are somewhat attainable, but not consistently across the board for the majority of employees in the department over the course of multiple months - more follow-up training is definitely welcomed
Large fluctuations in compensation from month-to-month in the Discovery role when the conversion/close rate is largely out of our hands and dependent upon the SSC's motivation and skills. Since the previous team aspect is now gone, they seem to care less because that accountability isn't there. I don't know many of the SSCs in fact and that's an important factor
Account management reps have said many times that Discovery reps are getting screwed compensation-wise with a several thousand dollar difference between the two roles each month (think $300 vs $6000 conservatively) - show some respect for the top performing reps who do what is often described by management as the most difficult role in sales at Angie's List
Consistently cold-calling companies that have said many times they aren't interested or they don't perform residential work - high self-interest is bad for customer service and the face of the company
