You’re trained to lie to the contractors you’re calling; and taught to “keep going” until they hang up the phone. I’ve never seen a script as long as HA provides, with expectations to make 3-sales per week. You can’t guarantee the lead quality that these innocent contractors would receive if they sign up. You are taught to be aggressive, even making upwards of 18 attempts to gather someone’s credit card information. When they say no, you STILL have to push through. By the time they budge to give you their card information, you’ve already gotten to a voice-log, agreeing to run their card. You run it right away and so long as they pass the background check, they don’t have a chance to process what just happened. They can’t get their $280 back, so now they’re out the money, whether they decide to stay or go. The lead quality is HORRIBLE. They provided “leads” with no company name, no location, no “PWC (Primary Work Category), so when you call, you look like you’re trying to scam them from the beginning, because you have no legitimate information to provide as to why you’re calling. They had us calling companies up north that did pool work, yet there was 3 feet of snow. And, the leads they have you input for training, do not end up in a test lead pile, they actually get called! I got a call from HA, after I resigned, which was a test lead that we created for training. It’s a joke and scam. They’ve change their name multiple times and still operate under their former name, “Service Magic” which is on all of their platforms, but now they’re known as Home Advisor. Do your research before you join a company that mandates you lie to these people, to make a sale. Management will tell you they made upwards of $200k/year, but only stayed in the Sales role for a short time...seems like they just weren’t successful in their role. Why would someone who was successful, leave such a high-paying position? Makes no sense. Sales is one thing, but scamming someone is another. I didn’t believe in working for a company that was misleading, knowing I was signing someone up for bogus lead quality. There’s no culture, no values, and no morals. This is only for those that believe making a paycheck puts them to sleep at night.
